The Cellars-Hohenort

“Spectacular stay at The Cellars-Hohenort”

I had a truly wonderful 5-night stay at The Cellars-Hohenort last month while visiting Cape Town as part of a 3-week trip to South Africa with my mother. This stay was the highlight of the trip for me. The staff (especially Anabella, Domingo, Massimo, and Bridget) were kind and helpful and really s… more

I had a truly wonderful 5-night stay at The Cellars-Hohenort last month while visiting Cape Town as part of a 3-week trip to South Africa with my mother. This stay was the highlight of the trip for me. The staff (especially Anabella, Domingo, Massimo, and Bridget) were kind and helpful and really seemed to care that we had a great stay and experience, checking in with us frequently and sharing helpful advice about the area and interesting history of the hotel and gardens. Every single employee that we encountered, whether front or back of the house, was always attentive and courteous as we passed them in the halls or gardens, always making eye contact and greeting us with a hello and smile. The grounds and buildings are stunning, and the décor is truly a feast for the eyes. I'm a maximalist design lover, so this hotel checked every aesthetic box for me x 10. The 9 acres of gardens are impeccably cared for, and I can only imagine how stunning they would be in full bloom. We stayed in a one-bedroom suite in The Cellars building, which was beautifully appointed and spacious. It had a lovely terrace overlooking the blooming camellias. Turndown included hot water bottles, which was a really nice touch since it was winter season. We had only planned on having dinner at the hotel's restaurant, The Conservatory once, but after how impressed we were with our first night's meal and the service, we ended up canceling a couple of our other evening reservations. We did have a couple of truly memorable meals at other local restaurants, but it was also really nice to be able to stay at the hotel after a long day of activities and sightseeing and still feel like you were having a culinary experience. The breakfasts were also excellent, with a large variety of high-quality continental offerings (including a Bloody Mary and mimosa bar!) in addition to several hot breakfast menu choices. The garden views from the floor-to-ceiling windows in The Conservatory cannot be beaten. I think the restaurant and bar area were renovated and redecorated recently, and the designers did a fabulous job. My mother and I are still talking about the unique and beautiful fabric choices. The surrounding neighborhood Constantia is gorgeous, leafy and safe. There are many embassies/consulates in the area and it is also very close to the Constantia wineries, great shopping and the one of the very best botanical gardens in the world. The V&A Waterfront and many other popular tourist destinations are all within a 20-30 minute drive. It was very easy and affordable to get around using Uber. Don't miss a chance to stay at this special hotel if you get the opportunity!

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“Luxurious oasis, sleepy service”

Stunning location and gardens in a very quiet area. The accommodation is high end and luxurious and the service is very friendly and helpful. The only detraction is that service at the restaurant can be slow, even when it is not busy. Your waiter will disappear, never to be seen again. Better trai… more

Stunning location and gardens in a very quiet area. The accommodation is high end and luxurious and the service is very friendly and helpful. The only detraction is that service at the restaurant can be slow, even when it is not busy. Your waiter will disappear, never to be seen again. Better training needed.

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“Stunning hotel interiors and gardens, welcoming staff”

The hotel has absolutely stunning interiors and beautiful elevated garden views from the restaurant. 10/10 for the hotel interiors and also for the beautiful manicured gardens. Dinner at The Conservatory was great. The staff try very hard to provide good service and are friendly and courteous, bu… more

The hotel has absolutely stunning interiors and beautiful elevated garden views from the restaurant. 10/10 for the hotel interiors and also for the beautiful manicured gardens. Dinner at The Conservatory was great. The staff try very hard to provide good service and are friendly and courteous, but we found that there was sometimes confusion at reception and the spa staff, and sometimes inaccurate information was provided. A special mention must go to Lisa at the restaurant - it is our second encounter with her (we have visited the restaurant a few times previously) and she was delightful and accommodating on both occasions that we encountered her. I had a massage and the massage itself was absolutely first class, so well done to the masseusse on her technique. Unfortunately the spa is being renovated, which I was not aware of at the time of booking my package, and this somewhat takes away from the 5 star escape that one looks forward to when doing a staycation. The minibar is complimentary, unless you refill, which is a great value add. One element which took away from the experience is that the bathroom, which appeared fresh from an aesthetics perspective, did not have a fresh smell, which both my husband and I found very noticeable. However, since we were only there for a night, we did not raise this as we didn't want the inconvenience of someone coming in to clean, or switching rooms as we had already settled in so we bore with this, but this aspect was not pleasant. Many thanks to the staff for welcoming us.

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