Cape Town Marriott Hotel Crystal Towers

“A memorable stay”

Hotel was in great shape other than the gym that was being renovated. However we were given vouchers to use at the Virgin Active Gym across the road. The service across the board was excellent & not to mention the lovely 5 star breakfast e.s.p. from halal kitchen. Location was ideal for us as my hu… more

Hotel was in great shape other than the gym that was being renovated. However we were given vouchers to use at the Virgin Active Gym across the road. The service across the board was excellent & not to mention the lovely 5 star breakfast e.s.p. from halal kitchen. Location was ideal for us as my husband could walk to the conference centre nearby & we could also visit the Canal Walk Mall over the bridge. Overall we had a pleasant stay at Marriott Crystal Towers Century City & would definitely return & recommend it to others.

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“Remarkable Guest Services in Cape Town”

In late May 2024, my wife and I stayed at the Marriott Crystal Towers in Cape Town following an Oceania cruise. From the moment we checked in, we were showered with attention from the guest services staff. Our early arrival did not cause any problems, and we were shown a temporary room to relax and… more

In late May 2024, my wife and I stayed at the Marriott Crystal Towers in Cape Town following an Oceania cruise. From the moment we checked in, we were showered with attention from the guest services staff. Our early arrival did not cause any problems, and we were shown a temporary room to relax and have tea and fruit while our room was being prepared. We were told that this is the first Marriott hotel in Cape Town (the others were acquired through a Protea acquisition), and the staff was clearly making an effort to meet the stiffer Marriott standards. Mbutelo and Sibusiso could not have been more gracious and accommodating. The hotel is a quick Uber into the center of the city, but it is safer, and you can walk at night in this attractive area. We recommend it highly.

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“Beware of car rental company in the lobby”

The hotel and staff were fine. Nothing to say about that. Nice room and nice amenities. However, I want to warn everyone considering renting a car at "Enterprise " located in the lobby. It is not Enterprise but a franchise called Woodford Car hire. Check those guys out on Trustpilot before renting.… more

The hotel and staff were fine. Nothing to say about that. Nice room and nice amenities. However, I want to warn everyone considering renting a car at "Enterprise " located in the lobby. It is not Enterprise but a franchise called Woodford Car hire. Check those guys out on Trustpilot before renting. I rented a car at Marriott Century City in January 2024. We had full coverage with zero liability and all the other extra options one could choose. In other words, fully covered according to their staff at the site. We had an accident but not to worry said the staff, "Sir you are fully covered". Fast forward a couple of weeks and I get an email from them claiming that due to negligence, I should pay for the repair of the car. Approximately 135,000 ZAR. Basically as if the car was never insured at all! Invoice attached with banking details and please pay soonest. I contested this claim by mail and immediately canceled my card via my bank as I suspected what type of company this was. Unfortunately, due to human error and lax procedures by my bank, they did not close my account connected to that card. Therefore this company could enforce a withdrawal even though the card was canceled and they took approximately 60 000 ZAR. This is theft and fraudulent according to my bank. So word of advice, if you give them your card details, make sure to cancel that card as soon as possible and close the account connected to it as well. And good luck dealing with them. I think it lowers Marriott's standard to accept such a fraudulent company to operate within their property. One get's a false impression of safety.

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