Voco Orchard Singapore, An Ihg Hotel

“Great Rooftop Dining Experience!!”

Celebrated my friend's birthday @ il Cielo and left feeling so satisfied in both our tummy & heart. Super delicious & yummy food! Authentic Italian food at affordable price! Thank you to Giorgio and Vijay for the exceptionally great service despite having an event and not forgetting us, constan… more

Celebrated my friend's birthday @ il Cielo and left feeling so satisfied in both our tummy & heart. Super delicious & yummy food! Authentic Italian food at affordable price! Thank you to Giorgio and Vijay for the exceptionally great service despite having an event and not forgetting us, constantly checking on us. Special shout out to Chef Beh Li for recommendations and very pretty chocolate writings for my friend's birthday! Thank you to Chef Fong & Chef Giles too!

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“Great to Good”

The executive Lounge team is their strongest appeal, great to see the always welcoming Rovi, Ali, Josephine, Natashya, Sheryl (missing the spark plug manager Kenny who has left) and the attentive Sandy and the Housekeeping team. Already feeling (and tasting) the impacts of the new cost cuttings (d… more

The executive Lounge team is their strongest appeal, great to see the always welcoming Rovi, Ali, Josephine, Natashya, Sheryl (missing the spark plug manager Kenny who has left) and the attentive Sandy and the Housekeeping team. Already feeling (and tasting) the impacts of the new cost cuttings (despite slight increase in rates) : Understaffing, interns help, room facilities & temperature, food ingredients and presentation. Hope this trend won't continue!

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“Holiday Inn Express in disguise ”

Very basic rooms with no storage just like an Express by Holiday Inn. Bathroom very poor condition with grouting all over the place and sealant ontop of sealant like they have given up fixing issues and just pile more sealant ontop. Warning the bar called the Backdrop is absolutely nothing to do w… more

Very basic rooms with no storage just like an Express by Holiday Inn. Bathroom very poor condition with grouting all over the place and sealant ontop of sealant like they have given up fixing issues and just pile more sealant ontop. Warning the bar called the Backdrop is absolutely nothing to do with the hotel despite the hotels website showing it as a hotel bar. You have to queue to enter and you cannot charge to room, the most bizarre hotel bar I have ever seen and 100% misleading advertising. Much better hotels for lower prices available, this is nothing like other voco properties so be warned

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“Great location; Moderate room experience”

What we liked : a) The location of the hotel is super convenient - metro station for 2 lines is a 5 min walk away; many malls & restaurant to stroll into and obviously right on Orchard road. b) The room design & decor was smart & chic. c) Breakfast service was excellent on all 8 days - wide range o… more

What we liked : a) The location of the hotel is super convenient - metro station for 2 lines is a 5 min walk away; many malls & restaurant to stroll into and obviously right on Orchard road. b) The room design & decor was smart & chic. c) Breakfast service was excellent on all 8 days - wide range of options and a very efficient staff to take care of your needs. If you are a vegetarian - you can expect tasty preparations of idly, upma, vada etc. - very authentic taste. d) We liked the dedicated filtered water tap in the bathroom for drinking water - it saved the hassle of asking for more bottles and we found the quality of water safe. What we did not like : a) Thermostat in the AC in our room did not work throughout our stay. Despite informing the front desk thrice, the maintenance team could not resolve it. Hence we had situations of either a room too cold or too warm. This is one key reason to take away 1 star from what would otherwise be a 5 star rating from us. b) On the day we checked out we had asked the front desk to book a taxi for our airport drop (they encourage and recommend you to book a taxi through their front desk / concierge). The experience was disappointing - when we were ready to go, the front desk staff was uninterested in informing us whether our cab was on the way (though the cab did arrive on time). The cab charged nearly 80% extra than what we would have paid through a Grab or any other metered cab (I had checked the fares while waiting for our cab, hence we knew that we were overcharged at the end of the journey). So an advise to future travelers - you may be better off booking your cabs through Grab rather than the hotel concierge. This is the second reason to take away another star from making this a 5 star review. c) Storage space in the room is rather limited, hence a bit inconvenient for a week long stay. Ask for a room on a higher floor facing the Thai Embassy - that's a good view out of your window.

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