Description
Facilities: The hotel has a lift and features 104 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests wit… more
Meals: Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.
- Entertainment
- Entertainment for adults
- TV lounge
- Shops in hotel
- Aerobics
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Breakfast room service
- Room service
- Laundry
- Luggage storage
- Safe
- Ironing board
- Iron
- Newspapers
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Shoe shiner
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Tumble dryer
- Coffee machine
- Security service
- Barbecue
- Coffee maker
- Hair dryer
- Doctor
- Banquet and event room
- Housekeeping service
- Medical service
- Wedding service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Cot
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Restaurant with diet menus
- Facilities for events and banquets
- Restaurant with barbecue
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Gym and SPA
- Gym
- Spa
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Shuttle transfer
- Airport transfer
- Shuttle
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Swimming pools
- Recreational area
- Children’s pool
- Activities
- Golf course (within 3 km)
- Water sport facilities (on site)
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Disabled access
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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Good to know
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Excellent
Based on 926 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Kigali
Showing 4 featured reviews out of 926 TripAdvisor reviews
S
SnowyShasta
Portland, Oregon
04/11/2024
“Comfortable and luxurious”
We stayed here twice for one-night stays before and after our visit to Five Volcanoes and the gorillas. The hotel is very comfortable - the bed felt lovely, and the shower had nice water pressure and plenty of warm water. Dinner and breakfast were included in our stay (other than drinks, even soda… more
R
Rakesh W
Dubai, United Arab Emirates
14/09/2024
“Number one choice in Rwanda”
We have been visiting Rwanda for over a decade and despite all the new hotels that have come up, we have always stayed at the Serena Hotel. The hotel has great dining, spa , pool and an excellent facility for hosting events. Strongly recommend the hotel.
M
mwhamburger
Seattle, Washington
13/08/2024
“a top hotel you will enjoy”
a city center hotel that's tops. Spacious rooms with great amenities. Quiet location. Terrific and extensive food bar that offers everything imaginable. You can sit outside and overlook the courtyard and pool that is surrounded by lovely plants. Attentive staff. when we returned to this hotel a wee… more
S
sumitas2020
05/10/2024
“Disappointing”
For a hotel charging £200 per night, the room was dismal. From a misaligned toilet seat to broken cupboard handles, dirty kettle, bed head and carpet, this was disappointing. Although staff were charming, it took ages to get anything fixed- getting a kettle took two hours! Kigali is fast becoming a… more
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