Aro Palace Hotel

“Great hotel”

A very nice hotel, perfectly placed in the center of the city 2 minutes from the main square. Very friendly guest and no issues what so ever, rooms are plenty big the staff nice but a bit cold which I guess is ok. They helped us arrange a transfers to the airport as well.

“Amazing hotel”

The place was amazing. First things,first. The hotel is located in the center of the city,and this makes thing's even better. The staff was sharp and very friendly,professional and solved the small problems that we had(parking spot,door card issue). The breakfast was delicious with a variety of i... more

The place was amazing. First things,first. The hotel is located in the center of the city,and this makes thing's even better. The staff was sharp and very friendly,professional and solved the small problems that we had(parking spot,door card issue). The breakfast was delicious with a variety of items to choose. A really cozy and beautiful place to stay.

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“Certainly doesn't merit the 5* rating!”

We stayed in room 514. On the positive side, the rooms were very big, the bed comfortable and it was quiet at night. Generally, the hotel would benefit from refurbishment as many areas looked old and tired. The air conditioning worked well and the mini bar was quiet, unlike those of other hote... more

We stayed in room 514. On the positive side, the rooms were very big, the bed comfortable and it was quiet at night. Generally, the hotel would benefit from refurbishment as many areas looked old and tired. The air conditioning worked well and the mini bar was quiet, unlike those of other hotels in which I've stayed. However, there were numerous negative points which need to be addressed. The most annoying was the shower - too small, screen too short and leaked, water taking 8 minutes (sadly I did time it as it happened every evening) to warm up in the evening. What a waste of water and a direct contradiction to the sign encouraging guests to re-use their towels. The basin struggled to fill up as its plug didn't work properly, then the remaining water was slow to empty, whilst making loud gurgling noises. Remind your staff to clean under the rim of the toilet (see photo). The drawers in the bedroom needed attention as they struggled to open and close. Despite hanging the label on the door, indicating that we'd like the room serviced (mainly a need for fresh towels from mopping up the leak), this was not done and it took 3 visits to reception to get said clean towels (1 from the tour guide and 2 from myself). I was told that rooms were got ready for new guests before existing guests' rooms. Preferential treatment for new customers whilst the old ones don't matter! Clearly the hotel was understaffed and they ran out of time. On the third morning of our 4 night stay; breakfast proved to be a real ordeal. Only one coffee machine working for the whole hotel, lack of food due to so many guests and the supply not meeting the demand. It would help if guests did not help themselves to breakfast provisions and make their lunch rolls from them!! Having addressed my concerns to the manager, I did not feel respected and valued.

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