Hotel Vice-Rei

“Good budget hotel”

This is a decent budget hotel and I think it lives up to its 2-star status. Very convenient location with all transport links and a short walk to Jardins do Palácio de Cristal. Interior decor is dated and needs more than just a lick of paint but bathroom in my room was modern and fully functional... more

This is a decent budget hotel and I think it lives up to its 2-star status. Very convenient location with all transport links and a short walk to Jardins do Palácio de Cristal. Interior decor is dated and needs more than just a lick of paint but bathroom in my room was modern and fully functional. Room was a good size, clean with comfortable bed. Some noise from the lifts and the main street but easy to get used to. Breakfast was included in my offer, it’s a simple but fresh offering. I gave an extra star for guest service as staff were incredibly friendly and helpful, from reception team, through restaurant and cleaning team and made my stay special.

less

“Very good location”

The location is very convenient as the metro and the bus station are very near. Rooms are clean and quiet, the breakfast is simple and you need to add an additional price for it. Considering the price the hotel is fine . The staff was helpful, they stored the luggage for me when I checked out of... more

The location is very convenient as the metro and the bus station are very near. Rooms are clean and quiet, the breakfast is simple and you need to add an additional price for it. Considering the price the hotel is fine . The staff was helpful, they stored the luggage for me when I checked out of the room.

less

“Decent budget hotel but needs to get better at managing expectations”

We stayed here for 2 nights during our trip to Portugal in December 2018. The hotel room is decent sized, even with a 3rd bed installed for the child, we had sufficient room to maneuver through the aisles around the beds. The A/C has a function for heating, which is an important feature if you ar... more

We stayed here for 2 nights during our trip to Portugal in December 2018. The hotel room is decent sized, even with a 3rd bed installed for the child, we had sufficient room to maneuver through the aisles around the beds. The A/C has a function for heating, which is an important feature if you are travelling in winter. Perhaps because we were there on the Christmas week, we did not suffer from much noise, although at times we could distinctively hear the emergency vehicles passing by on the street. While being rather dated on the interior, the hotel offers a good value for the budget travelers who want to stay close to the center with a plenty of dining and shopping options around, and overall our family enjoyed staying here. My biggest disappointment was with the way our arrival was handled. The booking declared the check-in time as 13:30, and having showed up at 13:50, we regretfully learned that the room is not yet ready. In my opinion hospitality business is about managing your guests' expectations. Had I known that the room was not to be ready before 14:30, my travel schedule would have been different. In other words, I'd rather prefer to have a certain check-in at 15:00, rather than a declared earlier check-in with no guarantee, and I hope the other guests would support me in saying this. Secondly, the room that was "ready" at 14:30 did not have blinds, and therefore had to be changed. The new room that was given as a replacement was again not prepared for the move-in, as the child's bed was not installed, so again the arrangements had to be made with further waiting. Besides, not expecting such a twist, all our luggage traveled along between the reception and the floors, while we kept changing keys and instructing the reception. All said does not make this hotel a bad property, but it leaves a bad taste in mouth that leaves potential for a higher score. In my opinion, improving customer's experience is what the management should address if they are serious about the customers' opinions.

less

“mediocre”

Location is good but parking is complicated because guests have access to subterranean municipal facility fifty metres away from hotel entrance. We had no problem with wifi but our room reeked of smoke. During the day the door to the veranda and the windows were left open.