Hotel Internacional

“Very Professional Staff”

Whilst this hotel is traditional looking it offers amenities which are from the 21st century and made for a very comfortable stay. The hotel’s rooms are quiet in a central location and air conditioned. We found the staff in this hotel very helpful and professional and made us feel very welcome.

“Just the business for us.”

Centrally located and close to transport systems. Pleasant and efficient reception staff. Most helpful lady in charge of the breakfast room. Clean and comfortable room that was serviced each of the 5 days of our residency. Very helpful with stored luggage and assistance with taxi calls.

“The staff alone make this the perfect hotel”

First, the staff, the best part of our lovely stay here. From the warm welcome at reception from the staff who immediately come to know your face and room number when you collect your key each day, to the beautiful woman working the breakfast service who so kindly and carefully prepared us a wrappe… more

First, the staff, the best part of our lovely stay here. From the warm welcome at reception from the staff who immediately come to know your face and room number when you collect your key each day, to the beautiful woman working the breakfast service who so kindly and carefully prepared us a wrapped breakfast for our very early check out. The staff are the best part of this great hotel, hands down. Smiling, helpful, I can't say enough how lovely they all were. The location is excellent, in the heart of the city and with bars and restaurants all around. The double windows do a fantastic job of keeping the noise of that out when you want too. The room was small but comfortable. I would only have very slight feedback which I hope could be constructive. The beds in our 'twin room' could only be pushed about 4 inches apart due to the fixed bedside lockers, so this is small and could be too close depending on who you travel with. The bathroom was a little rundown but clean and perfectly functional; additions of shelves or hooks to allow you to store some cosmetics in there (as the counter was very small) would be great for comfort. The pillows were strangely uncomfortable to us, but that's a personal preference. The breakfast was fantastic and again, the lady working in the mornings is a beautiful person, helpful, smiling and unfailingly good-humoured. If that's one of the first people you meet in porto, you're guaranteed to love the place. I would happily recommend this hotel and would certainly stay here again.

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“A bad policy of blocking money on the card”

The very small room (budget type) was very clean when we entered it (with the exception of the two blue plus strips on the bed which are extremely dusty). But during the three days, no cleaning was done, not even the garbage was taken away. The towels were not changed until the afternoon of the thi… more

The very small room (budget type) was very clean when we entered it (with the exception of the two blue plus strips on the bed which are extremely dusty). But during the three days, no cleaning was done, not even the garbage was taken away. The towels were not changed until the afternoon of the third day, when I had to ask the reception to change them, and even then I had to insist that they be changed. There was a problem with the payment. Although the reservation clearly says: "Prepayment: No prepayment is needed", three days before the start date of the stay at the hotel, they blocked €155 on the reservation guarantee card, the cost of the possible cancellation. When I arrived, I had to immediately pay the full amount, corresponding to the three nights. The receptionist said that the €155 blocked by them will be available again only after 10-15 days, that this is the hotel's policy. I notified Booking about the situation, and Booking replied that this should not have happened and that measures will be taken to prevent it from happening again in the future. So be careful when booking at this hotel, or you risk not having enough money in your account.

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