Crowne Plaza Porto, An Ihg Hotel

“A brilliant week at Crowne Plaza Porto”

Stayed here for a week mid-August with my partner. The overall stay was excellent - check in was smooth, the breakfast buffet was superior, the rooms were spacious and clean, the location was fantastic with transport links close by and the staff were all incredibly friendly. My only gripe is the l… more

Stayed here for a week mid-August with my partner. The overall stay was excellent - check in was smooth, the breakfast buffet was superior, the rooms were spacious and clean, the location was fantastic with transport links close by and the staff were all incredibly friendly. My only gripe is the lack of pool, I do feel this is a disadvantage of the hotel.

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“The service of the hotel staff made all the difference”

This is an unusual review, usually when I arrive at a hotel and am disappointed with the room, I am unable to change the feeling and then put it on the written record in a cold and factual manner, But this is not the case at this hotel, in fact the excellent service of the hotel staff turns it fro… more

This is an unusual review, usually when I arrive at a hotel and am disappointed with the room, I am unable to change the feeling and then put it on the written record in a cold and factual manner, But this is not the case at this hotel, in fact the excellent service of the hotel staff turns it from an ordinary 5-star hotel into an excellent one. I arrived at the hotel, and there was a problem with the shower, in my opinion it was too small, I went to the reception, I presented the problem to the reception manager Ms. Sofia Ribeino, she explained to me that all the rooms are built similarly, and despite that, after several hours she called me again and moved me to another, more comfortable room. a few days later I encountered a leak in the shower, they did not hesitate and transferred me immediately to the diplomatic suite of the hotel, even though I did not purchase such or a similar room, which means that the hotel staff obviously goes out of their way to help guests. The hotel's bar is really nice, they broadcast football games there and the staff there are also lovely, they help in everything, they explained about the wine, and the food was also excellent. I would like to mention Mr Nuno and Mr Tiago, whom I got to know during my stay and who are a small example of the type of people you will meet at the hotel, and also later when you take a trip around the city. The rooms in the hotel are big enough and very comfortable, the bed is comfortable and not stiff, the room has everything you need for a short stay, the hotel is not new but seems to have been renovated. There was only one problem, and that was that they didn't come to clean my room twice (i was there 6 days) , but you can contact the reception and they will send you a cleaning team. The hotel is in a relatively central place, although not quite right in the center of Porto, yet it is located in a very nice neighborhood and the Uber prices are relatively cheap. Near the hotel there are several restaurants (including the hotel's excellent restaurant) and a huge supermarket that is open 7 days a week. It is likely that when I return to Porto I will return to this hotel.

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“Excellent Service, Very good Room”

My wife and I arrived a day earlier than our Gate1 tour. We were greeted cordially, and the person at the desk, Pedro, was extremely helpful throughout our 4 days there. Some help was not even related to the hotel, but tourist information that was very helpful. In addition to Pedro, we had found th… more

My wife and I arrived a day earlier than our Gate1 tour. We were greeted cordially, and the person at the desk, Pedro, was extremely helpful throughout our 4 days there. Some help was not even related to the hotel, but tourist information that was very helpful. In addition to Pedro, we had found the dining room staff extremely cordial and helpful. One person in particular, Rita, was very polite, and when she found out my wife was interested particular in Portugal desserts, she gave several types of desserts. My wife took down all the names and told Rita that we'll try as many as we can. Next morning at breakfast, Rita greeted us and asked if we had tried any of them. My wife got the list of desserts out and told Rita what we had tried. She then made a couple more suggestions. This happened every morning that we were there - so helpful, and polite. The maître d', Bernice (?) was also very nice and helpful. When we were commenting about some food item, she took us right to it. And she also greeted us warmly every morning thereafter. I cannot praise the staff and service enough - best on our entire tour! And the breakfast items were plentiful and enough different assortments and varieties. --- Our hotel room was very good. However, one particular item that I did not like was that there were no outlets close to the beds at all. We had to ask the staff for a long extension cord, so I could recharge my camera batteries, as well as keep my laptop plugged in. No problem in getting extension cord at all. The lights, in particular, could use ceiling lights, as otherwise, the room was a bit dim. Otherwise, we liked the room, coffee and hot water maker available, lotion, etc. I would recommend this hotel, as it is reasonably close (walking distance) to some areas, but the bus routes to/from are also close by,

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“A bit old fashioned, but excellent food, nice staff, clean and comfortable”

Roms are Bit old fashion. The bath room was modern with a nice shower, bed was very comfortable, we had one evening a dinner in the hotel and on 4 days lunch. It was excellent. Best baccalau I had in Portugal. Also my colleges from Porto were impressed. Nearest Metro is a 10 min walk. To the beach … more

Roms are Bit old fashion. The bath room was modern with a nice shower, bed was very comfortable, we had one evening a dinner in the hotel and on 4 days lunch. It was excellent. Best baccalau I had in Portugal. Also my colleges from Porto were impressed. Nearest Metro is a 10 min walk. To the beach it is a 50 min walk. I would recommend the hotel.

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