Sana Malhoa Hotel

“Solving our issue”

Our first trip to Lisbon was short, but it became a pleasant memory. The hotel contributed to that memory. The hotel was conveniently close to the airport and the subway station. Our reservation was made via Trip.com. We chose twin beds (2 single beds) because Trip.com allows us to choose the bed t… more

Our first trip to Lisbon was short, but it became a pleasant memory. The hotel contributed to that memory. The hotel was conveniently close to the airport and the subway station. Our reservation was made via Trip.com. We chose twin beds (2 single beds) because Trip.com allows us to choose the bed type. Since we were traveling with a female friend, we wanted to sleep separately, and since we were able to choose the type of bed in this hotel, we decided to make a reservation. However, when we arrived only one bed was prepared, so we were very disappointed and explained why we booked this hotel to front desk agents. Olivia Ferreira and Rita Bruno at the front desk were very patient and eventually offered us a twin bed room. We really appreciated their solution. They made our stay pleasant. Also, they introduced us to a good Italian restaurant nearby, helped us with sightseeing, and we were able to enjoy Fad which we wanted to enjoy. It was also helpful that we could take a shower at the Spa before our midnight flight . It was only 2 nights, so I could not fully enjoy Lisbon, but thanks to everyone, I had a good time and it became a memorable stay. Thank you. I would like to stay again sometime.

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“Staffs are flat affect”

Staffs need to be trained to be friendly and add smiles on their face. We arrived at the desk, there were 3staffs but no one greeted us to be welcome at all. They don’t even make eye contact when they gave instructions re internet use and breakfast location. Otherwise, I am impressed with the clean… more

Staffs need to be trained to be friendly and add smiles on their face. We arrived at the desk, there were 3staffs but no one greeted us to be welcome at all. They don’t even make eye contact when they gave instructions re internet use and breakfast location. Otherwise, I am impressed with the cleanliness. AC needs a stronger fan to make the room cooler. Need a layer of top sheet instead of just a comforter.

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“Nice hotel… but some things to know…”

Hotel is modern, nice, comfortable rooms and helpful staff. Some things to consider: Tubs: are in every room…no walk in showers, and they are VERY deep. See pic. I’m not that tall and really struggled getting in and out; it was just plain scary. I put the bath mat in rub floor as it was also very … more

Hotel is modern, nice, comfortable rooms and helpful staff. Some things to consider: Tubs: are in every room…no walk in showers, and they are VERY deep. See pic. I’m not that tall and really struggled getting in and out; it was just plain scary. I put the bath mat in rub floor as it was also very slick. If you are short or have any issues with balance or accessibility, suggest book elsewhere. Hotel will allow you to use the spa shower on floor #1 but not a good solution. Please see pic as I am not exaggerating about this potential hazard. Subway from airport: is Red Line to end at Sebastian then Blue line one stop to Place Espana on direction marked Rebolaria. Google Maps was not good… head towards strip of large hotels to your left. Look in air for Hotel Sana sign …vertical on left side of building. See pic. Enter parking garage in back side at level -3 then take the lift to floor 0 for check-in. This will save you much grief ! Fare about $2.50for one ride or just over $7.0O for 24 hrs from first use. Tickets at machines with Euros or credit cards. ATMs: only use ones outside one of the many banks in Lisbon . Run from any that are freestanding and just say ATM. Only use those directly associated with a bank. Airplanes: hotel is in the approach for Lisbon airport. Didn’t really bother me but if you are sensitive to this then don’t stay @ any hotels in this area. Busy airport so there are many planes flying over the hotel day and night. Breakfast buffet is ok and convenient if you are at a conference and it’s included. Otherwise, would not recommend adding this cost and go elsewhere. Coffee and Tea: There is a pod coffee maker and tea bags in the room. A grumpy guy at check in was very clear and firm with me that you only get one coffee pod or tea bag per day . I inquired next day; need more, call desk, housekeeping will bring. If you see cleaning cart in had, that person can fix you up as well .

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