Meliá Lisboa Oriente

“Nice rooms, great location”

Checkin was quick, rooms were comfortable, bathrooms large, everything was very clean, rooms were quiet, breakfast was very good, Only negative was that the WIFI didn't work very well. Whether or not it worked at all seemed to depend on the position with the room. This needs to be improved. I … more

Checkin was quick, rooms were comfortable, bathrooms large, everything was very clean, rooms were quiet, breakfast was very good, Only negative was that the WIFI didn't work very well. Whether or not it worked at all seemed to depend on the position with the room. This needs to be improved. I like the location, away from the crowded centre of Lisbon, in a relatively new area that feels very safe, but close to the Lisboa Oriente train station which gives quick access to the centre of Lisbon by train, subway, or bus. There are also many shops at the shopping mall at the train station, and across the street from the train station. It's also within easy walking distance of the very nice park along the Tagus River. Overall, it was a very good stay, and I would stay here again.

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“Good Hotel”

I stayed Melia Lisboa Oriente 4 days. Hotel is located in Gare do Oriente built in Expo 98 World Fair and area is quite new and clean. It’s also quite close to Airport. Check-In was fast and easy. Hotel Room was high quality and clean. Breakfast has large selection of ingredients and I found everyt… more

I stayed Melia Lisboa Oriente 4 days. Hotel is located in Gare do Oriente built in Expo 98 World Fair and area is quite new and clean. It’s also quite close to Airport. Check-In was fast and easy. Hotel Room was high quality and clean. Breakfast has large selection of ingredients and I found everything I usually need for breakfast. Ingredients was high quality. Only exception was Tomatos which could have been better. I used room service once and I ordered Burger with Fries. It wasn’t great but ok after long day in the City. Overall I was satisfied to Hotel and could visit There again.

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“Clean, nice hotel in need of TLC and proper management”

Nice and clean hotel but some serious issues in order to make the stay more enjoyable. Rooms are generally very clean, however the bath tubs make showering an experience, especially in the rooms that do not have grab handles to help access to and exit from the tub. We had a bathroom door handle th… more

Nice and clean hotel but some serious issues in order to make the stay more enjoyable. Rooms are generally very clean, however the bath tubs make showering an experience, especially in the rooms that do not have grab handles to help access to and exit from the tub. We had a bathroom door handle that came off every time it was pulled and could not avoid shower water escaping to the floor / window sill and presumably behind the tiling, as there were cracks in the silicon seals. Breakfast was average - very much the standard offering these days, nothing exceptional that would have stood out. Coffee machines were the slowest ever and located awkwardly, causing congestion around the buffet (could be resolved if the coffee machines were re-located in a different location in the breakfast space). This in turn increased the table turnaround time, capacity being insufficient for 207 rooms over 16 floors. Lifts caused much amusement - one needs to select the desired floor on the display in the lobby, not in the lift. Again two lifts at busy check in, breakfast, check out times are not enough to handle the room capacity, so waiting times can be very very long (better not be in a hurry). Overall a pleasant hotel that could benefit from rethink of the processes, further staff training (reception) and a bit more diligent maintenance programme.

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“Several issues to be resolved”

We stayed at this hotel for 2 nights while visiting Portugal. The hotel is located in a central area of Lisbon, which is not the city centre, but it is a very nice area to the east of the city, which on the occasion of EXPO 98 was completely redeveloped. It has many free spaces among the buildin… more

We stayed at this hotel for 2 nights while visiting Portugal. The hotel is located in a central area of Lisbon, which is not the city centre, but it is a very nice area to the east of the city, which on the occasion of EXPO 98 was completely redeveloped. It has many free spaces among the buildings, wide streets and parks, and of course metro and buses to get everywhere. The hotel building has 16 floors, and our room was on the last one, with a very nice view, as we had requested. A rather spacious room, very well equipped and relatively quiet despite the many groups staying in the hotel. Both days we stayed we were offered small bottles of wine and sweets in the room. Breakfast was satisfactory, both in variety and quality. All these positive comments alone would be enough for a very high rating. Unfortunately, however, there are also many negative points. The first is the lack of adequate common areas. And I am not only referring to the small reception area, nor to the inadequate and inconvenient garage space. I am also referring to the elevators, which are only two to serve this entire building. Mostly, however, I am referring to the totally inadequate breakfast area. There are queues in these places, which are not up to the level of comfort that guests of a hotel of this category expect. I did not feel good at all when I had to wait in line for at least 20 minutes in order to squeeze myself into a small area to drink my morning coffee and have my breakfast. In my view it is obvious that larger common areas need to be created, by restricting a number of rooms. Of course this is not at all desirable for a business that logically seeks to maximize profits. But it is essential that along with profits, full customer satisfaction is achieved. Because customers pay a high price, and the lack of expected satisfaction probably will lead them to other similar hotels that do not have these problems. The second is the imposition of strict rules and the lack of flexibility. I cannot understand, for example, the reason of not allowing the customers to charge their room account even for a coffee that they take in a hotel bar, and the obligation to pay for it on the spot with their debit or credit card. As well as why the reception desk refused to meet my request to check out at 14.00 instead of 12.00, saying that it was not possible, although they did not even ask which room it was ! All the above constitute, in my opinion, an unfriendly treatment of customers and confirm my initial negative impression, when upon our arrival we were asked to prepay on the spot the total amount of our stay. I note that our booking was made through the booking.com platform, in which all information on me, including my credit card’s number were entered. This is something that has never happened to me before, in the numerous hotels of this category that I have stayed in. A four star hotel cannot treat its guests as if it collectively considers them as dishonest. In conclusion, for the price I paid - quite high - there are many hotels that provide these services. I don't understand why I should go to one that doesn't view me in a friendly manner, and on top considers me dishonest.

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“The ONLY positive aspect is the proximity to the exhibition center”

The only good thing is the proximity to the exhibition center. Everything else is probably less than a 3 star. Mold in the shower, cleaning not done properly, horrible breakfast and rude staff. We went for an exhibition which was 2 minutes walking distance so it served our purpose but totally overp… more

The only good thing is the proximity to the exhibition center. Everything else is probably less than a 3 star. Mold in the shower, cleaning not done properly, horrible breakfast and rude staff. We went for an exhibition which was 2 minutes walking distance so it served our purpose but totally overpriced and bad quality everything. We were waiting for the elevators for ages (only 2 small elevators for the whole building), eggs at breakfast were cold and coffee disgusting. I asked for water I was told only one small bottle for the entire stay of 4 nights. When I asked please I was spoken to in a very rude way (which seemed to be a common tone among hotel staff anyways). Really not a great experience

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