Lutecia Smart Design Hotel

“Nice, clean hotel”

The hotel is a short drive from the airport. The room was clean and everything was neat. The bathroom is white from top to bottom it hurts your eyes a little. I liked that we had a small balcony. I wish the room had a bit more table space as the counter is filled with extras and papers. There w… more

The hotel is a short drive from the airport. The room was clean and everything was neat. The bathroom is white from top to bottom it hurts your eyes a little. I liked that we had a small balcony. I wish the room had a bit more table space as the counter is filled with extras and papers. There was only one elevator working, a small one, and we ended up standing in line waiting for us to go up to our room. After a day of traveling with a small child. A bit inconvenient.

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“Pleasant comfortable stay”

This was our second stop in Portugal having travelled down from Porto on the Train we arrived and were checked in by very polite and friendly reception staff. Was never too much trouble to help us find where we needed to go each day and they also helped us with our transfer to the airport on our w… more

This was our second stop in Portugal having travelled down from Porto on the Train we arrived and were checked in by very polite and friendly reception staff. Was never too much trouble to help us find where we needed to go each day and they also helped us with our transfer to the airport on our way home. Our double room did have twin beds pushed together which made for a spacious comfortable nights sleep. Clean sheets, a selection of pillows from hard to soft. Plug next to bed for charging. The room was clean, bathroom clean, towels fluffy and clean. Hair dryer in bathroom. Dressing table with accessible plug for own use. Good lights and mirrors. There is a night light that we could not turn off and i would prefer to sleep in pitch black but wasn't the end of the world just not my preference. There was a shower over the bath which was a good pressure and easily controlled, however it would be good if the hotel could provide a non slip mat for the bottom of the bath as it was very slippery and the floor stepping out is marble effect tiles so be careful. There was a bath mat but only very small. There was a coffee maker in the room but our one did not work. We put the pod in and only hot water came out, luckily we had our own teabags so we were able to make a cup of tea after purchasing some milk from the bar. The air-conditioning was temperamental but we were at the beginning of the season so we were able to cope it was not too hot. We had a nice balcony so were able to open the door. There was a medium size bottle of water provided free and two smaller ones that were 2.50 Euros. Once the free one is used it is not replaced. Again I would have expected free water to be replenished every day it would be nice for the comfort of your guests. Breakfast was well presented the fruit was delicious, however the hot food on our first morning had gone a bit cold. Plenty of other options though including little pancakes which were very nice. Our two night stay was very pleasant and we found a nice little Gasto Bar right next door who welcomed us in, this is situated in the theatre next door, they serve meals too if you are on a short stop and too tired to go into town. Ubers were working out on average 8 Euros to city centre and never waited more than 2 mins for one. Station is very close too. 20 mins from the Airport. Nice hotel friendly staff in our experience. Thank you to everyone who looked after us.

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“Not good”

The bed & sheets were awesome and smelled lovely. Front desk staff not attentive or helpful. Coffee machine in room "no coffe" but no access to coffee unless you give credit card for mini bar...which i wasnt told. I did give credit card info...no difference. When i finally got someone to bring me … more

The bed & sheets were awesome and smelled lovely. Front desk staff not attentive or helpful. Coffee machine in room "no coffe" but no access to coffee unless you give credit card for mini bar...which i wasnt told. I did give credit card info...no difference. When i finally got someone to bring me coffee..2 pucks...$3.50 the coffee machine didnt work. Lol Had to order room service. Cost me over 10euros for the smallest capaccino ive ever seen. Ordering room service costs ...4euros just to order...I ordered a bolognese spaghetti and it smelled & tasted awful...the worst. I decided to order out and they wont let delivery people in...had to go down & outside! The least pleasant place ive been in Portugal and i upgraded my room ect. Would not stay here again. Staff needs a course in hospitality! Thumbs down on this place. 👎

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“Some good; some bad!”

The hotel is in a pretty good location, not far from the downtown attractions. We had a big, clean room, with excellent bright lighting, including in the bathroom. Great water pressure -- we really enjoyed our showers! Less positively, the wifi was poor; the elevators were super slow (only one wor… more

The hotel is in a pretty good location, not far from the downtown attractions. We had a big, clean room, with excellent bright lighting, including in the bathroom. Great water pressure -- we really enjoyed our showers! Less positively, the wifi was poor; the elevators were super slow (only one working), and the breakfast was only average.

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