HF Fénix Lisboa

“Cigarette smoke hotel”

Hotel is centrally located. Room is small and there is no writing desk. Indicated as non smoking room but once step out of the room there is a smell of cigarette smokes. There is not much choice at the breakfast buffet spread. Cups and mugs are not constantly topup. Have to wait for the mugs to ma… more

Hotel is centrally located. Room is small and there is no writing desk. Indicated as non smoking room but once step out of the room there is a smell of cigarette smokes. There is not much choice at the breakfast buffet spread. Cups and mugs are not constantly topup. Have to wait for the mugs to make coffee. Same goes to plates. The only plus is the hotel location and the staff are friendly.

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“Nice place”

Good location,nice people,big variety of food for breakfast .Rooms are clean.We were there with our friends and they mixed up our rooms but in no time they corrected everything .They apologized few times. It’s a walking distance to high end stores.

“Lovely stay”

My family and I stayed here for 4 nights in June as part of our vacation to Lisbon. The hotel is very centrally located which we were happy about and allowed us get to our various tours in good time. The hotel is also next to some nice restaurants which we tried and there’s a McDonald’s next door w… more

My family and I stayed here for 4 nights in June as part of our vacation to Lisbon. The hotel is very centrally located which we were happy about and allowed us get to our various tours in good time. The hotel is also next to some nice restaurants which we tried and there’s a McDonald’s next door which we got our morning coffees from. Our room was a good sized king comfort room with a massive bed which we enjoyed thoroughly. Water pressure in the bath shower was very agreeable. Staff were nice and friendly. Food from the restaurant was also very lovely. I recommend the octopus and pork. Myself and my family enjoyed our stay very much and wouldn’t mind staying here again when back in Lisbon. I knocked off one point because the bathroom was not as clean as I would’ve liked. We kept finding strands of long hair around the bathroom (which couldn’t have been mine) and we found the luggage platform quite dangerous. The edges were very sharp which was a hazard for our infant child that was on the trip with us. The edge had scratched me one time on my knee and tore my leggings. We had to ensure our suitcase was always on it so that our child didn’t bump into the platform. But apart from those, our stay was very lovely.

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“Good room but security issue.”

Great location with a large park just across the street. The room was good overall and decent size. A floor lamp apparently had a bad switch and I finally had to unplug it to turn it off at night. The bed is hard but manageable. The biggest issue was that I mistakenly used my room key at the room n… more

Great location with a large park just across the street. The room was good overall and decent size. A floor lamp apparently had a bad switch and I finally had to unplug it to turn it off at night. The bed is hard but manageable. The biggest issue was that I mistakenly used my room key at the room next door and it opened. A very surprised and startled guest greeted me. This is a huge security concern which I reported to the desk.

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“Outdated hotel”

Hotel has probably been built in the 80’s and it seems that it has never been renovated. It looks and feels outdated and 4 star is just overreach, it could be a solid 3 star hotel. Furthermore as we stayed 7 days, we had to ask for shampoo and body losion since the hotel doesn’t provide it ( they c… more

Hotel has probably been built in the 80’s and it seems that it has never been renovated. It looks and feels outdated and 4 star is just overreach, it could be a solid 3 star hotel. Furthermore as we stayed 7 days, we had to ask for shampoo and body losion since the hotel doesn’t provide it ( they claim they provide Ritual cosmetics, but somehow the cleaning lady forgets to leave any shampoo in your bathroom unless you specifically call the reception and ask for it). Furniture in rooms is outdated, bathroom is basic, curtains are dirty, breakfast is basic and all in all not worth the money. There are much better options near or at the same location for the samw money.

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