Downtown Kraków

“Pros and cons”

Great location for walking around the best parts of Kraków and a shopping centre where auschwitz tours pickup. Superb breakfasts. Downside was the train line outside my room but I didn't stay inside for it to bother me too much

“Okay for one night”

The hotel is lovely and can't complain about the room. I found the staff a bit rude though. Location isn't the best and there's no parking for the car. Apart from that, it was quiet, comfortable and with a good variety of choices for the breakfast.

“Lovely hotel, terrible staff!!”

Recently stayed here for 2 nights, found the hotel lovely, modern, and very clean. Rooms are very comfortable and up-to date, unfortunately, I found the staff very unprofessional and lacking in basic customer service skills. Having worked in the hospitality industry for over 10 years, and have a ... more

Recently stayed here for 2 nights, found the hotel lovely, modern, and very clean. Rooms are very comfortable and up-to date, unfortunately, I found the staff very unprofessional and lacking in basic customer service skills. Having worked in the hospitality industry for over 10 years, and have a good understanding of the basic requirements in customer service. Simple requests such as an extra tea bag was denied, as I was told by a young member of staff (Michael) that the teas and coffees were a starter pack. The customer service skills of the 2 reception staff I in countered would make me look else where for accommodation, in future visits to a brilliant city.

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“Good value - great location.”

Stayed here for 4 nights with a group of friends - twin rooms were provided we were welcomed with an english speaking receptionist which was helpful. We were given a room card for each room (strange that there weren't two - we enquired and they were strict on only 1 per room). We were situated ... more

Stayed here for 4 nights with a group of friends - twin rooms were provided we were welcomed with an english speaking receptionist which was helpful. We were given a room card for each room (strange that there weren't two - we enquired and they were strict on only 1 per room). We were situated on the 1st floor - with a room facing inwards (so not much in the way of a view). The rooms were very tidy and clean albeit a bit dark from the wood panelled walls. Rooms did not have: Iron, safe nor anything in the fridge. However, there was a very nice bathroom with a sizeable shower and tea making facilities in the room as well as a TV. The TV only had 1 english channel BBC World News which was fine. The breakfast options at the hotel are typically european with cold meats and cheese and tomatoes options. Bread, cereal and a few bakery products were also available. Tea and coffee was available, although not very nice at all. Juice, milk and water were also freely available. It would be great if they had labels for the food though. The hotel staff were accommodating where we spoke to them for extra toilet roll/ coffee/creamer. Important to note: they do not clean your room unless you explicitly ask them to which worked out well for us as we weren't too fussed. There are a number of local shops a minutes walk from the hotel if you require anything and a 5 minute walk to the huge shopping centre attached the the Krakow-Glowny train station which was 20 minutes train ride from the Airport. Overall - this hotel was a great location for us and offered everything we needed. As we were located facing away from the train tracks, i can't say I heard any trains that kept me up. I would stay here again but probably not for 4 nights. Great value, I would recommend it to anyone looking to be close to the centre of Krakow-Glowny.

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