Shangri-La's Barr Al Jissah Resort & Spa-Al Bandar

“Enjoyed our stay!”

Shangrila never disappoints!We love how it caters to adults and kids alike. The property is amazing and the staff v kind! The kids enjoyed the activity area. Highly recommend. Multiple pools and the rooms are spacious. We will be back again.

“Neither a shangrila nor a 5-star”

The site is magnificent, with a beautiful beach and the possibility of seeing lots of fish just a few meters from the beach. Swimming pool very good for children. Hotel infrastructure clean but old-fashioned, basic welcome and reception staff sometimes not very friendly. Many minor malfunctions (ro… more

The site is magnificent, with a beautiful beach and the possibility of seeing lots of fish just a few meters from the beach. Swimming pool very good for children. Hotel infrastructure clean but old-fashioned, basic welcome and reception staff sometimes not very friendly. Many minor malfunctions (room cards demagnetized 2 times in 7 days...) Bonus: insect control by motorized sprayer under the window at 5.50am. 1/2 board formula: morning and evening buffets are decent but very repetitive. Please note: if you want a real coffee, you'll have to pay, and the same goes for an omelette. Water is free, but soft drinks and other beverages have to be paid for. Lunch: if you want to eat out, it's a long way away, and the hotel's seafood and Italian restaurants are of no interest. The food served at the pool bar is just acceptable and expensive for the quality. In short, neither 5 stars, just 4, nor Shangrila (ref: shnagrila Paris).

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“Great view but unfortunate declining service”

The view and swimming in the sea is exceptional but unfortunately the service was not great.. have to wait forever to be served your coffee at breakfast and most of the times after you are done eating. Cleaning service always forget to place either water bottles or coffee sachets and when you order… more

The view and swimming in the sea is exceptional but unfortunately the service was not great.. have to wait forever to be served your coffee at breakfast and most of the times after you are done eating. Cleaning service always forget to place either water bottles or coffee sachets and when you order take forever to bring to your room. Cleanliness after they are done with the room suboptimal. Even when we took the electric boat failed to explain fully how to operate it and we almost crashed into the rocks after the boat ran out of charge apparently there is away to re start it which we were never told about and even life jackets half way on our way they remembered and we were brought them to wear half way in the sea. On top of that when told about the safety and regulations the staff argue and became defensive. Even a simple salad I saw a dead warm in it.. no proper apology just was not charged for it. And reserving restaurants at the hotel and even after confirming with them the time we discover none was made saw we had to personally walk into the restaurant to reserve the table. Over all it felt not enough employees and untrained employees in hospitality. My friends had stayed in this hotel several times in the past and they are shocked how the service has declined from previous years. As for me I don’t think I would choose this hotel again unless the service improves dramatically with better trained employees

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