Al Bustan Palace, A Ritz-Carlton Hotel

“Amazing Arabian Palace experience - missing a bit „the vibe“”

Top hotel in the high end luxury segment: 1) Front desk / customer service top notch without any doubt 2) Property and resort / pool / landscape absolutely stunning - super quiet, huge - thus a lot privacy; everything in place from paddle tennis court to grass soccer field; amazing pool area among … more

Top hotel in the high end luxury segment: 1) Front desk / customer service top notch without any doubt 2) Property and resort / pool / landscape absolutely stunning - super quiet, huge - thus a lot privacy; everything in place from paddle tennis court to grass soccer field; amazing pool area among the best we have seen (comparable level with Jumeirah Dubai hotels) 3) Lobby very spectacular - it is so big and impressive that it feels even a bit “uncomfortable”…missing a bit the cozy atmosphere to stay and relax 4) Needs to improve in my view - very important to carefully select the “right” room type…executive suite felt very outdated; Mountain View not very nice; I would recommend to go for lagoon room; personally had challenges with extremely hard and thus uncomfortable bed; albeit this obviously being very much depending on individual preferences 5) F&B very high quality; main buffet restaurant feels a bit small and not very spectacular from architectural perspective and outside seating area very nice **** Overall I had the feeling the hotel has lost a bit its atmosphere and can not catch up with “good old times” anymore. This is obviously a very vague and emotional statement…but I was just not experiencing a vibe like you would get in a Jumeirah Al Naseem or similar…maybe that also depending on season and occupation. Still compared to e.g. St Regis, I would prefer Al Bustan Palace in Oman next time.

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“Rooms Immaculate”

Showkat and Hamed in housekeeping really looked after us ! Everything perfect and clean and happy. Room serviced twice a day. Always someon on hand and always very attentive. Rooms well placed and always surplus of towels and other amenities

“Bad attention to requests of high level Marriott bonvoy members”

I was expecting a great hospitality from this hotel for Ambassador Elite member but unfortunately the manager from reception was lying about the availability of rooms. I sent 2 messages requesting for a room with the sea view. Once arrived they provided a room with Mountain View saying sea view roo… more

I was expecting a great hospitality from this hotel for Ambassador Elite member but unfortunately the manager from reception was lying about the availability of rooms. I sent 2 messages requesting for a room with the sea view. Once arrived they provided a room with Mountain View saying sea view rooms are not available. I said let’s check right now in Marriott app and we will find lots of options for my dates with sea view. And suddenly this lady (I guess she was a head manager at reception, she was staying in the back office of reception) found 1 room (even lower category). When I checked the room it was a pool view room, not a sea view at all because of the low floor. Please never lie to guests. I was super upset about it. I had a booking for 3 nights but I had to leave earlier canceling my stay because I was really disappointed of the management of this hotel mostly for the guest with the highest level of Marriott bonvoy. I would choose another hotel in this region but I chose Ritz just because of my membership level with Marriott and they didn’t appreciate it really focusing on requests of their guest. I would definitely rate this hotel even worse but I can’t because of some reasons: some of the stuff are really friendly. Just they changed my bad opinion (I mean stuff at the main restaurant, at the beach area and housekeeping team, they were amazing). I didn’t like the stuff at reception except some employees and mostly was so disappointed with valet parking team, 2 times during 1 day stay there were no one to take the car or to bring your car. Also hotel should pay attention to the condition and cleanliness of windows in the room, they are dirty, also a lot of scratches on the furniture. But overall I would say my room was really clean, even no spots on sofas. I would also recommend the dinner at the main restaurant, it was so delicious, thank to chefs for such an amazing food. The territory of the hotel is beautiful and calm, they even provide shoes for swimming. That was awesome.

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“A great place to come and relax from life”

This hotel is great in almost every aspect. Rooms are clean, good restaurants, very large swimming pool with plenty of beds close to the pool and sea. Breakfast buffet is a good spread. Service at breakfast, by the pool, in the spa and at the check in desk has all been great. The spa is amazing an… more

This hotel is great in almost every aspect. Rooms are clean, good restaurants, very large swimming pool with plenty of beds close to the pool and sea. Breakfast buffet is a good spread. Service at breakfast, by the pool, in the spa and at the check in desk has all been great. The spa is amazing and worth spending a good 3-4 hours there if you have booked a treatment. Only reasons I would not give it a perfect score is because of the the beach. It requires some work as it is very rocky. Understand this may be something out of the hotels control but would be great if it could be worked on. It would also be good if the hotel had maybe an area to go watch live sports with other guests as it is probably the only other thing that is missing when talking to other guests. Overall I give this 9/10.

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