Qt Wellington

“Still special but tired”

I really want QT to do well as its DNA in the old museum hotel is very special, and the location is sublime. Despite great service, there’s too much tiring around the edge to say it’s an out and out luxury stay that is on par with my QT experiences of Auckland or Melbourne. From the wobbly faucet i… more

I really want QT to do well as its DNA in the old museum hotel is very special, and the location is sublime. Despite great service, there’s too much tiring around the edge to say it’s an out and out luxury stay that is on par with my QT experiences of Auckland or Melbourne. From the wobbly faucet in the bathroom missing the hot indicator, to the chipped and scratched room service perspex box, to the tired carpet in the hallway and the in room TV that was missing chromecast and the on-screen compendium, we just couldn’t sink into the experience in the way you’d expect in a luxury segment. Just needs some investment. The foundation and staff are there.

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“Some great features but basic services let it down”

There are some great highlights at the QT Wellington but many basic services that should be provided let it down. On the positive side: friendly staff, stunning artwork and fit out and great food at the ground floor bar and restaurant as well as high quality toiletries (Kevin Murphy) and a Dyson … more

There are some great highlights at the QT Wellington but many basic services that should be provided let it down. On the positive side: friendly staff, stunning artwork and fit out and great food at the ground floor bar and restaurant as well as high quality toiletries (Kevin Murphy) and a Dyson hairdryer, don’t make up for: - on arrival bathroom was dirty and wasn’t cleaned thoroughly over the 8 days we stayed - no free to air tv, no streaming services and you can’t chrome cast to the tv! So Samsung US based tv is all there is (bring your IPad at least the wifi works well). - no shower screen causing bathroom to flood, - rationing of towels, no replacement of poor quality toilet paper and tissues, - rooms not cleaned or dusted on some days, - no change of sheets during our 8 day stay. - the toilets in the foyer area were filthy. - in room dining and parking incredibly expensive. - restaurant upstairs only open for breakfast and a request for a take away coffee was met with distain!

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“It was okay, it could do with a bit of TLC and Im sure it would be wonderful.”

The Bed was very comfortable, and the room was very clean and tidy, and close to where I needed to go. Breakfast was very delicious and staff were very friendly and efficient. For the above I would stay here again. However I had to call maintenance a few times to fix things in the room which put a… more

The Bed was very comfortable, and the room was very clean and tidy, and close to where I needed to go. Breakfast was very delicious and staff were very friendly and efficient. For the above I would stay here again. However I had to call maintenance a few times to fix things in the room which put a dampener on my stay. I also had to ask for more cooking items in the kitchenette, as very sparse supply of only one small pot despite having access to kitchen facilities in the apartment including an oven, but no oven dishes, didn't realise the fridge was turned off, same as extractor fan and microwave and didn't know where the switch was, maintenance team came to help and pull out the microwave to access switch while repairing a handle and toilet seat. Unfortunately, there were no extra blankets in the room despite the very thin duvet on the bed, and the bathroom extractor fan didn't seem to work so had quick showers to reduce humidity build up. For the price I paid, I was a bit disappointed. I would have loved to try the spa bath, but didn't want to risk my luck with the above issues.

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“Ok but not overwhelming”

The staff were all helpful and friendly and deserve a better rating. The cleaners were especially funny, pitying our two kiwis to bed (see photo). The room was generously sized, but there was no desk. The bathroom was big but there are no hooks or adequate towel rails. Breakfast was poor, as on bot… more

The staff were all helpful and friendly and deserve a better rating. The cleaners were especially funny, pitying our two kiwis to bed (see photo). The room was generously sized, but there was no desk. The bathroom was big but there are no hooks or adequate towel rails. Breakfast was poor, as on both days the a la carte menu was unavailable and the rest of the breakfast was uninspiring. No fresh sourdough, for example, the scrambled egg looked unappetising and the fruit was ok but nothing special. The place was very fancy and the location was good but it was a little disappointing overall.

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