Novotel Wellington

“A good hotel but they will not provide all amenities unless you ask and ask and ask.”

I have stayed here a few years ago and loved it but unfortunately this time it was just plain hard work. I booked and paid for 4 adults in an executive room for a girls weekend to WOW. Both days I was ringing reception as the room was not properly stocked for 4 people, only x2 towels, x2 cups. The… more

I have stayed here a few years ago and loved it but unfortunately this time it was just plain hard work. I booked and paid for 4 adults in an executive room for a girls weekend to WOW. Both days I was ringing reception as the room was not properly stocked for 4 people, only x2 towels, x2 cups. The executive room comes with a free stocked mini bar except IT DIDN'T and had to phone everyday more than once to get this. The toilet paper ran out - no refils, the hand soap dispenser was empty and not filled. The excuse at first was staff had called in sick so short staffed and we are sorry but then same again the next day. In the end I gave up asking and I honestly think that is their game plan, make it too hard to get what you paid for and you will give up and they will save money. Breakfast was good and location is excellent especially is it is walking distance to the TSB arena so the dishonest cost cutting measures have let them down.

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“Comfortable Stay but Hotel Needs Major Improvements”

We recently stayed at the Novotel Wellington and while there were some positives, we left feeling quite disappointed overall. Starting with the good, the bed was very comfortable, and the room temperature was perfect for sleeping. The location was also convenient, especially with the lift access t… more

We recently stayed at the Novotel Wellington and while there were some positives, we left feeling quite disappointed overall. Starting with the good, the bed was very comfortable, and the room temperature was perfect for sleeping. The location was also convenient, especially with the lift access to Lambton Quay. However, there were several areas where the hotel fell short. The lifts didn't require a key card to operate, which made the floors feel less secure. To make things worse, our friends were told the hotel had lost the master keys for the safes, so they were completely out of operation. We dined in the hotel restaurant on the first night and found the prices outrageous considering the quality of food and service. $45 for a steak or duck breast with no sides, and $14 each for chips or greens. The pasta we ordered lacked flavor and was downright unpleasant. Even with Parmesan, it was inedible. On top of that, both entrees and mains were served together, suggesting that the staff might have been inexperienced. Breakfast was passable, though the juice dispensers were left almost empty, and the sight of dead flowers on the tables only added to the overall sense of neglect. The hotel is in desperate need of a refurbishment, as well as improvements in both security and the quality of the food and beverage offerings. I expected much more from a Novotel, and unfortunately, it didn’t live up to the brand’s usual standard.

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“Friendly nice staff, late check out and direct access by lift to Lampton Quay. Rooms tired with old dirty carpet.”

Novotel has always been our favourite place to stay in the CBD however the hotel is feeling and looking very tired (dirty old carpet and furniture ) And the shower over bath is dated. No bathroom expel air. The windows were filthy. The superior two room is pokey and offers no extras. Best feat… more

Novotel has always been our favourite place to stay in the CBD however the hotel is feeling and looking very tired (dirty old carpet and furniture ) And the shower over bath is dated. No bathroom expel air. The windows were filthy. The superior two room is pokey and offers no extras. Best feature of the hotel is its location and direct access by lift to Lampton Quay (although the lift interior is shabby and the arcade dirty). The staff are very friendly and helpful. The buffet breakfast is very good. The beds are comfortable. Will book somewhere else next time.

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“Reasonable stay in a good location”

Okay stay. The hotel is dated and although the rooms had been refurbished, the carpet was in dire need of cleaning and the provided banquette seating was horribly uncomfortable. The restaurant steak was good but very expensive at $42 for just a small piece of fillet and one small tomato. Staff were… more

Okay stay. The hotel is dated and although the rooms had been refurbished, the carpet was in dire need of cleaning and the provided banquette seating was horribly uncomfortable. The restaurant steak was good but very expensive at $42 for just a small piece of fillet and one small tomato. Staff were very friendly and accommodating. I really appreciated being able to check in early. It was great being able to access Lambton Quay via a lift but please clean the arcade area at the bottom of the lift (including the lift button) and the interior of the lift.

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“Comfortable stay, but hotel feels dated”

Overall a reasonable stay although the hotel feels a bit old and dated. Very comfortable room & bed though, but dirty marks on carpet. My iron leaked, took to reception & promptly remedied. The lift when it opened on one of the floors, the bottom of the lift wasn't flush with the floor so you had t… more

Overall a reasonable stay although the hotel feels a bit old and dated. Very comfortable room & bed though, but dirty marks on carpet. My iron leaked, took to reception & promptly remedied. The lift when it opened on one of the floors, the bottom of the lift wasn't flush with the floor so you had to step up a little, didn't feel that comfortable in the lifts after that! I had requested a room away from the lifts, & it was in my Accor profile, I was given a room right next to the lifts (?). Staff good overall although a few more smiles would be nice. Really great breakfast options, lots to choose from & very tasty. Location good, about 15-20 minute walk to convention centre & Te Papa. Close to dining options & supermarkets also nearby.

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