Rydges Auckland

“Great start to our New Zealand adventure ”

Good location, right next to the tower, and close to the harbour. The room was nicely decorated with a very comfortable bed and it was close yo the lift. We had a bottle of water in the room and lots of space for our suitcases. The shower was good and lots of hot water. The breakfast had a good… more

Good location, right next to the tower, and close to the harbour. The room was nicely decorated with a very comfortable bed and it was close yo the lift. We had a bottle of water in the room and lots of space for our suitcases. The shower was good and lots of hot water. The breakfast had a good choice of hot and cold items and catered for all tastes.

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“Poor wifi, poor room service attention and rude staff, poor gym”

I stay in this hotel many times. Every time I was allocated a high floor. The wifi is not stable and always drops. I have informed about this issue many times and nothing is done. You cannot watch a few YouTube videos without it dropping. Gym is in bad shape as there are no cleaning solutions and… more

I stay in this hotel many times. Every time I was allocated a high floor. The wifi is not stable and always drops. I have informed about this issue many times and nothing is done. You cannot watch a few YouTube videos without it dropping. Gym is in bad shape as there are no cleaning solutions and paper towels available to clean the equipment. As a result there are gross sweat stains on the equipment. It is dusty and not vacuumed in a long time. Air con does not work. Poor ventilation with window open unless door is open to create cross breeze. Stuffy. Thermostat does not work. Room service server who took my order was abrupt and rude. He doesn’t bother about service at all. He doesn’t even bother to repeat your order. He doesn’t bother to acknowledge you. It’s as though by ordering food we’re disturbing him. I have never stayed in a hotel that took room service orders like “What you want?” “Anything else?” As suspected, he got my order wrong. I suspect if they carry on like that, the brand will suffer.

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“Not the best experience.”

This hotel is very average- perhaps even below average in some areas. I booked with them several months ago and I booked extra days before a group tour. When I wrote to the hotel with several questions prior to my arrival they were unresponsive and I had to contact the third party booking agent t… more

This hotel is very average- perhaps even below average in some areas. I booked with them several months ago and I booked extra days before a group tour. When I wrote to the hotel with several questions prior to my arrival they were unresponsive and I had to contact the third party booking agent to give them a nudge to get my questions answered. Even then communication was terrible. We checked in after traveling for 21 hours, took showers and locked the door to the room and crawled into bed in a state of exhaustion. A couple of hours later someone attempted to enter our room with a key card which was quite unnerving. Upon checking with reception we were told the night manager had given someone else’s room to us. They apologized and only when I later requested compensation did they credit me for a breakfast meal- hardly earth-shattering. Breakfast was very ordinary at best. The coffee was absolutely dreadful. It was entirely unimpressive. And the second to the last day of our stay we went out in the morning and left the sign on our door indicating we would like the room cleaned. When we returned around four in the afternoon the room had not been touched. When I called down to the front desk to request housekeeping, I let the phone ring 63 times and they failed to pick up. I walked down to reception to let them know the room had not been cleaned. They indicated they would send someone right up. Location is fine. The bathroom smelled like mold the entire time. The room itself was adequate and had a lovely view of the Sky Tower but it was definitely quite worn and not anything more than three stars. Would I recommend it? Probably not. Group tours stay here and I suspect the price is right for such arrangements. Reception and breakfast staff were pleasant enough but this is definitely not a place I would seek out. It’s entirely ordinary and completely unimpressive.

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“Family holiday”

The accommodation was okay, but the double bed was uncomfortable, and I didn’t like the bathroom design. I would recommend using valet parking, as I came across reviews suggesting that the car park next to the hotel isn’t ideal. On the positive side, the front office staff were excellent, the vale… more

The accommodation was okay, but the double bed was uncomfortable, and I didn’t like the bathroom design. I would recommend using valet parking, as I came across reviews suggesting that the car park next to the hotel isn’t ideal. On the positive side, the front office staff were excellent, the valet service was great, and the breakfast was enjoyable. The location is convenient, close to the casino, but I felt uneasy walking around the area after 9:00 PM.

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