Jw Marriott Auckland

“A very pleasant stay at a well-located downtown Auckland hotel”

We chose the JW Marriott because of its location near the harbor at the lower end of downtown. It’s near the bus and train stations, shopping areas along Queen Street, and a short walk to the Viaduct restaurants and shops along the waterfront. We’ve been here for over a week, and it has been a ve… more

We chose the JW Marriott because of its location near the harbor at the lower end of downtown. It’s near the bus and train stations, shopping areas along Queen Street, and a short walk to the Viaduct restaurants and shops along the waterfront. We’ve been here for over a week, and it has been a very good stay. The hotel seems to be in a transition phase. It appears that renovations to the guest rooms are almost finished, as we haven’t heard much in the way of construction noise, which the hotel’s website had warned of. The day after we arrived, the JW Kitchen, which served food in a lobby area, closed, and a new restaurant, Trivet, opened up a stairway just off the lobby. Although the Marriott Lounge serving Marriott elite guests is still closed for renovation, it’s complimentary breakfast is now being served at Trivet. What a fantastic breakfast spread!! It offers almost everything you could want for breakfast. Although this has been a week of learning for their staff, service was good and food very, very good. We did order from room service several nights, and the food was high quality. The only glitch was that there was a little difficulty placing a room service order, as most often no one answered the phone at the room service number, and the front desk initially transferred calls to the same unanswered line. But the front desk staff did eventually take the order, if necessary, so it all worked out. And, as I said, the food was well presented and tasty. Staff were very attentive, friendly, and helpful throughout the stay. When we needed to make a slight change in our reservation, rather than going to the front desk, I emailed the staff person who had responded to an early inquiry before we started our trip. She promptly made the needed changes without any problems. Our room, on a low floor, looks out over Albert Street. Not much of a view. But the room has lots of plugs for computers, phones, etc., a small refrigerator, and a safe, which we really appreciate. There are two sets of drawers, but the drawers are all filled with hotel amenities, The bathroom features a large tub and a separate small shower. The shower gets the job done, but is just barely larger than “too small.” The only thing we had trouble with was the lights, controlled by a set of four rocker switches, and getting the correct combination of lights was frustrating at times. But that was a small detail in the overall scheme of things. All in all, we’ve enjoyed this hotel very much, both the service, the room, the restaurant, and the location.

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“Good location!”

Nice hotel in the heart of Auckland cbd, walking distance to commercial bay, ferry to islands and viaduct. Room was nice, although bathroom seems half renovated as some aspects were modern and some were not so much. Breakfast had a decent variety of fresh food and staff are very friendly and lov… more

Nice hotel in the heart of Auckland cbd, walking distance to commercial bay, ferry to islands and viaduct. Room was nice, although bathroom seems half renovated as some aspects were modern and some were not so much. Breakfast had a decent variety of fresh food and staff are very friendly and lovely. Room service could be improved as the refill of amenities was not very consistent and shower room had lumps of dust. Walls also seemed a bit thin and there was strange noise early in the morning which seemed to come from the room next door. Overall, nice hotel and would recommend as only encountered minor issues.

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“Good breakfast service”

Stayed one week with family. I would like to thank the breakfast team provided very good service, particularly two ladies Haruka and Moniker. Both of them smiled every morning from their hearts. Also the gentleman of bell service also assisted us a lot. Thank you

“Exceptional service and perfect location”

Exceptional service, very helpful and attentive. The facilities are very well maintained, the pool and spas are simply awesome. We stayed in a juniors suite, it’s one of the best layouts possible, super spacious and perfectly comfortable, worth every penny. The hotel breakfast is basic, but plentif… more

Exceptional service, very helpful and attentive. The facilities are very well maintained, the pool and spas are simply awesome. We stayed in a juniors suite, it’s one of the best layouts possible, super spacious and perfectly comfortable, worth every penny. The hotel breakfast is basic, but plentiful. For some reason, there were no plain sourdough bread available on more than one occasions, but instead there was a cummin bread, which we thought was a bit odd. The location of this hotel can hardly be beat, it’s perfectly central and very very convenient. Highly recommend.

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