Jw Marriott Auckland

“Great hotel but not wheelchair/pushcar friendly like it should be”

This is a fabulous hotel and is centrally located to many tourist attractions. Buffet breakfast is great but it shows us that there is no easy way to access he restaurant from the hotel lobby without physically going outside. Who wants to do that for a stroller or wheelchair when it’s cold, windy a… more

This is a fabulous hotel and is centrally located to many tourist attractions. Buffet breakfast is great but it shows us that there is no easy way to access he restaurant from the hotel lobby without physically going outside. Who wants to do that for a stroller or wheelchair when it’s cold, windy any/or rainy? Given the gut renovation at this hotel I sincerely hope they will address this - easy to just install an electronic ramp like most places have in the US. This is why I ranked it 4 instead of 5 stars.

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“Nice hotel and central location”

Good central location next to the waterfront bars and restaurants. Excellent car valet service and helpful staff. Modern room with attractive furnishings. Didn’t try the breakfast but would definitely recommend this place from a central location point of view - walkable everywhere

“Polarising Stay”

A hotel in transition that is far from ideal at the moment and has some fundamental flaws: 1. Check in: surprised that there is no lobby. The entire hotel is under construction and check in took place in an area that must typically be part of the loading bay. The front office desks are literally o… more

A hotel in transition that is far from ideal at the moment and has some fundamental flaws: 1. Check in: surprised that there is no lobby. The entire hotel is under construction and check in took place in an area that must typically be part of the loading bay. The front office desks are literally on wheels. A very uninviting first impression. 2. Amenities: there are none! Apart from your room and the breakfast restaurant, all other facilities are closed. No lobby to sit in, No executive lounge, No gym, No swimming pool nada. Staff, were cagey about when these renovations would finally be finished. They have been in progress for over a year and many deadlines have apparently been missed. Suggest you call the hotel and make sure the facilities you desire are open before you make a reservation. I must have missed the renovation fine print on the marriott website when making my booking. 3. Rooms: these are lovely and brand new. However, there was a tour group staying on my floor, having a lengthy conversation in the corridor. You could hear every word from within my room. I expected things to improve once they moved into their respective rooms, but no! One was able to continue listening to normal voice conversation in rooms on either side. The sound proofing is terrible and obviously not something that was considered as important during the current renovations. IMO a major flaw! Also, renovation noise starts early and continues throughout the day, every day. Bring earplugs. 4. Service: exceptionally good from most staff. I was truly impressed! But then the hotel kept missing my wake up calls and as a result I ran late for some meetings. 5. Breakfast: very nice restaurant ambience and great food, coffee and service. One of the highlights of the hotel. Breakfast items were varied, different and of high quality, which meant I ended up inviting business guests over several mornings.

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“Disappointing”

We stayed at the JW Marriott for two nights before boarding a scenic cruise around New Zealand. We were booked into this hotel as part of the cruise package and while we were concerned with previous reviews we accepted that while the hotel was being renovated that we would get a renovated room. T… more

We stayed at the JW Marriott for two nights before boarding a scenic cruise around New Zealand. We were booked into this hotel as part of the cruise package and while we were concerned with previous reviews we accepted that while the hotel was being renovated that we would get a renovated room. The staff were very good and attentive while working though the hassles of the renovation, however the state of the renovation and lack of basic facilities during the renovation was concerning. The room while having been renovated was poorly finished to a standard you would expect in a cheap country motel. While the bed was comfortable the finishing and workmanship was poor. Another issue was that at reaching the hotel we were told that handling baggage was $15 per bag, even though our cruise package included all transfers including baggage handling. My wife has mobility issues and has trouble with the luggage. We have a contingency including luggage straps that we started to assemble and the staff came to our rescue and assisted at no charge. (We tipped the bell boy $20, all we had in NZD). It wasn't the cost, just the management approach which was disappointing. Reception was temporary due to the renovation and there was little seating in the reception area. The only alternative was up some stairs in the adjacent building. While this was inconvenient, the staff were very good in assisting us and calling us when our transfers arrived. The meals in the restaurant currently used by the hotel were very good but the staff struggled to keep up with the number of patrons. We normally wouldn't have booked this hotel due to past reviews and all we can say is that we are disappointed both with Scenic Tours for nominating this hotel, the level of room fit out and the poor planning and understanding of the hotel management.

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