Hilton Auckland

“Good location”

The staff here are very friendly, constantly asking if there was anything they could do to help me. I wish my room had a harbor view, but it was very nice and comfortable. I stayed on a Friday night where they had a special champagne and opera night that was too fancy for me to feel comfortable a… more

The staff here are very friendly, constantly asking if there was anything they could do to help me. I wish my room had a harbor view, but it was very nice and comfortable. I stayed on a Friday night where they had a special champagne and opera night that was too fancy for me to feel comfortable attending in my travel clothes, everyone was wearing their out on the town finest! 5-10 minute walk to a ton of dining options which was nice to have plenty of options.Other than the view the only downside was small spot of mold in the shower caulking, not a big deal, but I only mention it since I stayed at 10 different hotels during my stay in New Zealand, everything from remote rustic motels to modern beachfront hotels, and this was the only one that had mold in the shower. Also, the breakfast buffet was a little expensive for what was offered.

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“A nice hotel in a great location.”

Hilton Auckland Booked: KING GUEST ROOM Received: KING GUEST ROOM (renovated) Status: Diamond This was a points stay at 50,000 points per night. Not exactly cheap, even in award points. There was no upgrade possible due to the hotel being fully booked on one of my nights. At check-in the only re… more

Hilton Auckland Booked: KING GUEST ROOM Received: KING GUEST ROOM (renovated) Status: Diamond This was a points stay at 50,000 points per night. Not exactly cheap, even in award points. There was no upgrade possible due to the hotel being fully booked on one of my nights. At check-in the only recognition given as a Diamond was a purple card-key holder. There was no recognition or amenity in the room. There were no drinks vouchers offered. It turns out my room’s coffee machine was broken. At breakfast, you get a menu card detailing extra cots for full breakfast and barista coffee. So no full breakfast for Diamonds and there’s the infamous Oceania coffee “tax”. All-in-all a rather poor initial experience. The hotel, to their credit, fixed things. The faulty coffee machine was replaced. I eventually received a good welcome amenity (wine, chocolates, water, welcome letter) and two drinks vouchers. All very nice! :) They were a whole day late on a two night stay. The biggest trouble is, I had to complain to get any of it! That’s not so nice. :( On the plus side, the location is great, the renovated standard room was very good with a balcony and the staff are lovely. Interestingly they don’t use the standard Crabtree & Evelyn bathroom products. A Swedish brand called Verso is used. They were very nice, I thought. All-in-all, apart from the initial issues, it was a very nice stay.

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“Go elsewhere”

Just completed a 5 night stay on points, mixed feelings about this hotel. Room - no Diamond upgrade, but on top (8th) floor facing building on other side of the wharf. While room was a decent size, there was no storage space - no drawers, no closet, just one hook to hang up a few things, you would… more

Just completed a 5 night stay on points, mixed feelings about this hotel. Room - no Diamond upgrade, but on top (8th) floor facing building on other side of the wharf. While room was a decent size, there was no storage space - no drawers, no closet, just one hook to hang up a few things, you would expect 5his in a Hampton inn or a holiday inn express. Shower door did not close properly and left a puddle on the floor even with the mat in place. Diamond recognition - none really, amenity of just 2 bottles of water. No executive lounge (knew this when booking). 25% dining discount. When I called reception to check on Diamond benefits I was offered 4 free drink vouchers, it seems they do not want to give anything unless you ask as these were not given at checkin, no letter as most if not all Hiltons usually have in my room listing diamond benefits at the hotel. Breakfast - diamonds get free continental breakfast which is quite substantial and includes Belgian waffles. $10 upcharge for the hot item buffet. We dined in at the bar (Bellini) one night, food was just okay and overpriced, used up our drink vouchers, but service was poor as we ordered our last 2 drinks when our food was delivered but it was more than 20 minutes later after we finished eating that I had to track down the waitress for our drinks (they take the drink vouchers from you at the time you order). Hotel also has an offer where by not getting your room serviced gets you $10 credit against food & beverage. We did this for 3 nights. On checkout they only gave $15 credit, I told the receptionist it should be $30, she redoes the invoice still only giving $25 - $5 against a coffee from the bar and $20 against the evening meal (which was over $50), got her to fix it to give the full $30 credit which she grudgingly gave as a “one time exception” If I am ever in Auckland again, the only way I would stay here again was if I needed the nights or stay to requalify for Diamond, otherwise I will stay elsewhere.

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