Fable Auckland, Mgallery

“Great conference”

We hosted a small conference at the Fable with 14 guests. Everything went well, the accommodation is really nice, food in the restaurant and conference room was delicious and the staff were friendly and helpful, extra credit to Mark the concierge. Highly recommended!

“Beautiful rooms and great customer service”

My partner and I had such a lovely stay. When you check in you get amazing service and the hotel rooms are of the highest quality. The beds are so soft and you get a good amount of bathroom necessities incase you forget anything. We will definitely be returning.

“Another lovely stay”

We had the chance to visit New Zealand again and decided to stay at the same hotel. Best decision as it was better than we remembered. Nothing beats the location, service and cleanliness is next level. The staff is always friendly and nothing is a bother. A great experience.

“Beautiful Hotel, Central Location, Disappointing Service”

I have very mixed opinions about this hotel. I stayed here twice in February, but likely would not have rebooked had it not already been paid for. First the positives. They agreed to store one of my bags for me for about a week while I traveled between stays. I ordered room service dinner the f... more

I have very mixed opinions about this hotel. I stayed here twice in February, but likely would not have rebooked had it not already been paid for. First the positives. They agreed to store one of my bags for me for about a week while I traveled between stays. I ordered room service dinner the first night, and the food was absolutely fantastic. My room was beautiful, and the toiletries/little touches were lovely. Unfortunately, one of the little touches - free earplugs - seemed to be actually due to the fact that my room was immediately above a karaoke bar that kept me awake until 2 am. It was so loud that I could hear the music even through my noise-canceling headphones. While the front desk was apologetic, all they could offer me was a free breakfast, which was pointless given that I had to be up at 5 am to go to the airport. There was no offer to discount the room or even my room service dinner. Upon returning, I was placed in a room some floors up, which did help with the noise. However, the elevator did not go up to this floor, and no one offered to help me and my friend with our (rather large) bags, leaving us to carry them up the final flight of stairs. They also refused to give us two room keys, despite us being 2 guests. This was quite inconvenient. Upon checking into the room, we discovered that the fridge was broken. We had purchased items to have for breakfast the next morning as we had an early tour. Unable to fix the fridge, they agreed to store the items for the night, but no attempts were made to fix the fridge, move us to another room, or offer us any discount. This was disappointing and made our stay less enjoyable. Finally, upon checking in, I accidentally left my hoodie on the chair. I realized immediately and called downstairs to ask about it. I was told they didn't know what I was talking about but would ask around. I never heard back. When I went to check out two days later, I literally saw the item hanging up in the office and informed them that it was right there and was able to get it back. This experience with the lost item was quite disappointing and could have been handled better. All in all, the service was incredibly disappointing. Despite staying in Auckland 4 more nights, I decided to switch hotels for my final nights.

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