Sofitel Queenstown Hotel & Spa

“Sweet Suite Stay”

Chose this property for its proximity to restaurants, the wharf and iFly as we were traveling with an elderly and young child who needed respite in between activities. The suite room made staying in enjoyable. Service was flawless, as expected. The helpful staff ensured our elderly's mobility nee… more

Chose this property for its proximity to restaurants, the wharf and iFly as we were traveling with an elderly and young child who needed respite in between activities. The suite room made staying in enjoyable. Service was flawless, as expected. The helpful staff ensured our elderly's mobility needs were satisfied. The complete amenities saved us from looking for convenience stores.

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“Nice and cosy restaurant with professional staffs”

On a morning when the whole world was covered in snow, I had breakfast with my friends. A cozy and warm atmosphere welcomed us. Manager Hathu’s professional, kind, and gentle guidance made us feel even more comfortable. The other staff members were always smiling and friendly. I definitely want to … more

On a morning when the whole world was covered in snow, I had breakfast with my friends. A cozy and warm atmosphere welcomed us. Manager Hathu’s professional, kind, and gentle guidance made us feel even more comfortable. The other staff members were always smiling and friendly. I definitely want to visit again in the near future.

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“Friendly but tired”

This hotel is in an incredibly convenient location right in the hustle and bustle of Queenstown; great for catching the snow buses or Skyline Gondola, visiting the Kiwi Park, or doing any other activity in town. The staff are extremely friendly and personable. I can't remember the last time I sta… more

This hotel is in an incredibly convenient location right in the hustle and bustle of Queenstown; great for catching the snow buses or Skyline Gondola, visiting the Kiwi Park, or doing any other activity in town. The staff are extremely friendly and personable. I can't remember the last time I stayed in a big brand hotel and had so many staff not just make eye contact, but initiate conversations and remember me from the previous day. Along with the location, the staff are this hotel's greatest asset. Unfortunately, the rooms are quite tired, and our suite on the third floor had a few issues. Firstly, the air conditioning didn't work properly. The room was cold - around 16 degrees according to my phone. I told reception about this and the very helpful general manager reset something; soon afterwards, warm air started to blow out, but it didn't really heat the room more than a degree or so. There were extra heaters in every part of the suite, which I assume means the hotel knows the aircon doesn't work properly. The heaters worked very well, but having to use extra heaters in a $1000/night suite felt a bit strange. Why not just have aircon that works? The heaters also made a lot of noise... So we could either be toasty warm (important during a Queenstown winter), or we could have a quiet environment. I do expect both for that price and this standard of hotel. The pre-dinner canapes and drinks in the bar were pretty good. The service was again, outstanding. We ordered some extra cocktails, which were excellent. Room service was also great, but it was a bit inconvenient to have nothing available before 4:45 pm - not even an all-day menu! We also heard a lot of noise from the rooms above us. It sounded like chairs and tables were being moved across the celing, and it happened quite frequently. These noises, combined with the heating issues, made me feel like I was in a far cheaper hotel. Another little quirk was the tap in the bathroom sink. Rather than being a simple mixer tap, it was a 360 degree joystick type tap. Meaning you had to get it to the right position, left or right, up and down, in order for hot water to come out at the right speed. It took me a long time to work out what the right position was, resulting in loads of spilled water that gushed out of the tap and all over the vanity. Our room wasn't serviced until 5pm on our second day, just as we were getting home and needing to start getting our youngest kid to bed. Again, not ideal. Not sure I'd stay here again for the price.

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“great location and nice rooms”

good people too. the concierge guy was very helpful and the check in ladies as well, the bar where we had the free drink was nice and cosy. rooms were large and comfortable. best location in town, close to restaurants and shops in the central area.