Novotel Queenstown Lakeside

“Location location location”

As always the location is fantastic and cannot be beaten. Staff were excellent on arrival very accomodating and helpful as myself and my daughter just arrived off the ski field after a big long day skiing. Sorted us a carpark next door at Wilson car park. The room was great warm clean and comforta… more

As always the location is fantastic and cannot be beaten. Staff were excellent on arrival very accomodating and helpful as myself and my daughter just arrived off the ski field after a big long day skiing. Sorted us a carpark next door at Wilson car park. The room was great warm clean and comfortable excellent facilities especially for the price it was great value. A vibrant atmosphere in the hotel and well worth the stay as always.

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“Perfect location, great room, terrific staff”

Queenstown itself is delightful. Staying at the delightful Novotel made the stay even better. I arrived in the dark after an full-day bus ride from Rotorua, After lugging my bags for several blocks from the bus in damp cold air, I wasn't in the best humor on arrival at the Novotel, but the welc… more

Queenstown itself is delightful. Staying at the delightful Novotel made the stay even better. I arrived in the dark after an full-day bus ride from Rotorua, After lugging my bags for several blocks from the bus in damp cold air, I wasn't in the best humor on arrival at the Novotel, but the welcoming staff, warmed me right up. My room was just right, comfortable without being too fussy and very clean. I was tired, but very hungry. The concierge suggested a number of places in a variety of styles of food and restaurants. I also really needed to walk and set out through the neighborhood where I indeed found what I wanted, though there were many great choices. I felt very safe in the location. Best of all, when I finally settled down for the evening, the bed was really comfortable and I slept very well. I definitely recommend this hotel to anyone going to Queenstown and hope to visit again.

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“Excellent hotel with a view”

Service quality- excellent Room cleanliness-excellent Location- best in queenstown Breakfast- large spread I rarely give a 5 but this time a 6/5 to novotel queenstown. All credit to the all the staff who are patient, polite and efficient We were 150 members on a conference and everyday when we r… more

Service quality- excellent Room cleanliness-excellent Location- best in queenstown Breakfast- large spread I rarely give a 5 but this time a 6/5 to novotel queenstown. All credit to the all the staff who are patient, polite and efficient We were 150 members on a conference and everyday when we returned spotless clean rooms, breakfast was well planned and service was great. Amanda from the breakfast, Catherine, Christy from reception, Jake from luggage ...I mean everyone

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“Good location, but lacked the basics of hospitality.”

The hotel room was clean and the beds were comfortable. The location is excellent and the usual Novotel perks for kids were very welcome -- my kids loved the small play lounge next to reception. Housekeeping and evening shift staff in the restaurant and bar area were exceptional. My kids wrote happ… more

The hotel room was clean and the beds were comfortable. The location is excellent and the usual Novotel perks for kids were very welcome -- my kids loved the small play lounge next to reception. Housekeeping and evening shift staff in the restaurant and bar area were exceptional. My kids wrote happy notes to housekeeping. The waiter in the restaurant on our first night was warm and welcoming and extremely attentive -- he was so helpful with identifying good choices from the menu for our allergies. Every time we encountered him he was friendly and courteous -- he rescued what turned out to be a less than standard experience. As other reviews have mentioned, parking is expensive -- but on the upside it includes a (not optional) valet service. For us this was the simplest option for one parent + two kids + three suitcases + hand luggage. Check-in was not the warmest welcome and was a little slow. No information was given about guest services and hotel amenities -- we were just directed to our room. Dinner in the restaurant was excellent and breakfast was great, and the bar is a lovely place to sit at the end of the day. Our best meal of the stay was in front of the fire on our last night. Few of the many staff we saw at breakfast ever greeted us or spoke, with the exception of whoever was ticking off the guest list each day. Smiles were few and far between. Several staff ignored me when I tried to get their attention to ask about refilling milk or allergen information -- I gave up trying by day three. Our stay was going OK until we were made late one morning by a receptionist who forgot to tell concierge that we had requested our car. Mistakes happen, but when I politely enquired at reception after 15 minutes spent waiting, what followed was frankly a very poor standard of service, during which a staff member pretended to have poor English, which was magically restored when I finally showed some annoyance. The manager rang our room later that evening after I'd notified reception that I'd like the issue looked into. I was offered the cost of parking taken off my bill in apology. I refused, explaining I had only wanted staff to understand how they had made me feel, but she insisted, and I accepted with thanks. On the final day, however, my car was left parked in the middle of the entrance to the hotel driveway -- photos attached.

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