Copthorne Hotel & Apartments Queenstown Lakeview

“Holiday accommodation ”

Lovely place to stay. Water view the apartment was very spacious and the team very helpful and friendly. It took about 15 minutes to walk to town. The hotel offers breakfast. The bed was super comfortable. I would definitely book again when visiting

“2 Star, dated and needs renovations”

We were booked into this hotel by our travel agent, who obviously did no research. We were on the first floor. In order to get to our room you have to carry your bags up a set of stairs. Not good if you are elderly. Sadly I have to agree with many of the negative comments on here about this hotel. … more

We were booked into this hotel by our travel agent, who obviously did no research. We were on the first floor. In order to get to our room you have to carry your bags up a set of stairs. Not good if you are elderly. Sadly I have to agree with many of the negative comments on here about this hotel. The hotel advertises views of the mountains. That would be true if you were on the top floor. From the 1st floor we had a view of half the mountain and the hotel across the road. The pavers and concrete walls could do with a clean and some paint, even a wash with a gurney might help. The 1st floor rooms are at street level and are in my opinion easily accessible to anyone who wished to break in by climbing a 4ft high wall. Our room had a normal lock on the glass door and a chain lock that you would expect to find attached to a hotel front door for security. We were here in winter but if you were here in summer there is no screen door nor air conditioning, so I'm not sure how you cool your room and given the proximity to street level I wouldn't be leaving my door open during the night. I asked a taxi driver what summer temperatures get to and he said 28, so I would suggest air conditioning would be needed. The room had a wall heater which was sufficient for temperatures during our stay. The bathroom has been half updated. It appears to have a new sink and vanity but an old confined shower / bath combination that you have to climb in and out of. There's not much water pressure and because the bath is narrow you feel like you're squashed in there. The shower / bath combination would not be good for elderly people. We're in our 50's and agile and we weren't comfortable with it. Upon arrival and during our stay we were not made aware that there was a bar, let alone a restaurant, unless of course it they weren't open but some information about the hotel amenities would have been helpful. I'm assuming that most of the front desk staff live locally. so it might also be helpful to tourists to advise them to 'ONLY' use the 'Queenstown Taxi Company' so you don't get ripped off. As an FYI, we hailed a taxi the 1st night, that had a 'TAXI' sign on the top of the vehicle only to be charged $28 for a 4 minute trip. The next day we used a blue signed Queenstown Taxi and were charged $14 for the same trip. The blue signed Queenstown Taxis are the only taxis you should use. Please advise tourists of this. Our bed had 2 queen beds which were comfortable. The room was clean and serviced with fresh towels etc whilst we were out each day. The front desk staff were friendly. The Apartments are about a 20mins stroll to the city centre down hill. On your return there is a hill which would be about 200m at an incline of about 40deg. After a long day it's a short 'Queenstown Taxi' ride up to the apartments. Get your act together Millenium and Copthorne Hotel Group.

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“Stay was underwhelming”

The place is very dated and not to the standard I would expect for Copthorne. Very neglected where even just a lick of paint would help a lot. The beds aren't the most comfortable and bathrooms appear 30 years old. Toilet roll holder is on the bath wall (shower over bath). Breakfast was pretty much… more

The place is very dated and not to the standard I would expect for Copthorne. Very neglected where even just a lick of paint would help a lot. The beds aren't the most comfortable and bathrooms appear 30 years old. Toilet roll holder is on the bath wall (shower over bath). Breakfast was pretty much the same every day, on saying that all bases were covered so quite happy with the variety. Cereals, toast, pastries, fruit, cheese, ham, yoghurt, cooked hot food, juices, tea, hot chocolate and coffee. There is a bar, which we never saw anyone manning even when we were in there. The bar doubles as a games room and they have board games and a pool table. We came back in the afternoon (around 3.30) and found our room had not been serviced, if staying more than one night you could be waiting up to 4pm for it to be done. Overall an ok stay, more negatives than positives, for the price you can get better for your money.

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