Hotel Manaslu

“Comfortable and peaceful base in Kathmandu”

The hotel was comfortable and clean. The staff were welcoming and friendly. It was a quiet and relaxed base for exploring Kathmandu before heading off trekking. Close enough (for us) to walk to Thamel (20 mins) and Durbha Square via the bazaars (about 40 mins). Ifcrequired very easy to get taxis.... more

The hotel was comfortable and clean. The staff were welcoming and friendly. It was a quiet and relaxed base for exploring Kathmandu before heading off trekking. Close enough (for us) to walk to Thamel (20 mins) and Durbha Square via the bazaars (about 40 mins). Ifcrequired very easy to get taxis. There was an event in the courtyard on our first night, but it didn't carry on very late and didn't impact our stay. They were happy to store luggage that wasn't required for trekking for collection on return.

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“Very beautiful architecture”

The hotel gives a very vintage vibe and have a beautiful ambience . It’s located centrally and just a walk away from a busy market . Breakfast buffet was also diverse but over all service is bit slow . The garden is also very well maintained with a nice restaurant.

“Great building - but not a ‘luxury’ hotel by international standards”

A difficult one to review. For a place that brands itself as a luxury boutique hotel it isn’t exactly that by international standards. The building is wonderful in its traditional style and the stupas and references to Nepali architectural history and belief systems. The staff at reception are gr... more

A difficult one to review. For a place that brands itself as a luxury boutique hotel it isn’t exactly that by international standards. The building is wonderful in its traditional style and the stupas and references to Nepali architectural history and belief systems. The staff at reception are great. But the hotel interior is very tired and in need of attention. Walls are marked, fittings are old, furnishing covers and cushions are marked, curtains need a clean, towels and bedding (including pillows) need a proper cleaning or new stocks should be bought in. In room items like soap and shampoo are very basic and again not in keeping with the ‘luxury’ tag. A general revitalization is needed if the ‘luxury boutique’ brand is to be retained. Without the reference to luxury it would be an acceptable local mid range Kathmandu hotel. It’s just that expectations are not met based on the branding.

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“A luxury hotel that needs a focus on customer service ”

My rating as 2 for room is for room 1011 where they put me on 22nd March which wasn't clean, hygiene was issue, used oil bottles were in the drawer etc. My rating as 2 for service is because the above mentioned issue was addressed to the two staff on duty at the reception that evening just ignore... more

My rating as 2 for room is for room 1011 where they put me on 22nd March which wasn't clean, hygiene was issue, used oil bottles were in the drawer etc. My rating as 2 for service is because the above mentioned issue was addressed to the two staff on duty at the reception that evening just ignored and laughed & no resolution was provided. A heritage hotel, Infrastructure looks amazing; Love the room except the one that they gave me on 22nd March 2024 (Room 1011). It was not well maintained and cleanliness was a concern. The worst was when told it was taken for granted by the two staffs that were present on duty that evening. The same situation was explained to Yuvraj who was on duty – he was a great listener and also he immediately took an action to get the curtain changed in the bathroom, get the drawer of the side table cleaned which had used oil bottles, comb etc. I appreciate Yuvraj and Sarbin – both displayed great listening skills that always impacts customer service. Food – Complimentary breakfast was amazing, even the dinner we had ordered was great. I wish they had MOMO available even in the night. As a few of us wanted to have MOMO before leaving Nepal. Room – except 1011, love the room. The rooms with swimming pool view are just amazing. The staffs at the entrance were also amazing and well dressed, well behaved.! I stayed there for two nights 17th March and the 22nd March 2024. I would love to go back to Hotel Shankar, Hotel Soaltee on the basis of how they treat the guests. On 22nd evening they (two staffs who were at guests relationship that night – 22nd March) laughed at my issue at the reception which was not a good experience at all.

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