Royal Mansour Marrakech

“A jewel in the crown of Marrakesh”

Aware of the reputation of this hotel, its listing in the top 50 hotels of the world and having seen it featured on television, we arrived with great expectations. I have to say our expectations were far exceeded, (in fact it’s fair to say blown away!) The Royal Mansour has mastered the art of hosp… more

Aware of the reputation of this hotel, its listing in the top 50 hotels of the world and having seen it featured on television, we arrived with great expectations. I have to say our expectations were far exceeded, (in fact it’s fair to say blown away!) The Royal Mansour has mastered the art of hospitality at the highest level of excellence. Stepping off the plane at RAK airport, we were fast tracked through immigration and security to our awaiting chauffer driven, golden vehicle. A short drive and we arrived at the stunning gates of this luxury oasis, An oasis of awe-inspiring beauty! To say incredible design is not enough, every corner of every room from floor to ceiling is unique, an individual and bespoke work of art, immaculate and truly magnificent everywhere you look! The grounds, outdoor restaurant “le Jardin”, pool area and wider garden areas are immaculate. Stroll through the perfumed paths surrounded by olive, pomegranate and lime trees laden with fruit, herb gardens providing produce, beautiful pagodas, secluded benches, fountains and tumbling water provide a most wonderful area of calm serenity. All of this after a relaxing massage in Le Spa was all I needed to feel completely relaxed and content in holiday bliss. You do not stay in a “room” at the Mansour, instead you become the owner of a Riad, Your very own palace across 3 stunning floors comprising of a dramatic mosaic tiled vestibule with water feature leading through to a lounge then kitchenette area and powder room on the ground floor. Moving to the 1st floor is the spacious bedroom with 2 dressing rooms and large bathroom all beautifully appointed. To the 2nd floor is a rooftop terrace with loungers a plunge pool and your own Bedouin style tent to enjoy food and drinks under shelter of the sun and even a fireplace for an atmospheric evening. Telephones on every floor allow you to have room service delivered directly to you on any level. We ate at all four restaurants during our stay, Breakfast in Le Brasserie, lunch in Le Jardin, and evening meals in Sesamo, La Grande Table Marocaine and La Grande Brasserie. A breakfast fit for a king which begins with the most delicious freshly baked chocolate hazelnut pastry every morning. To go into detail about the restaurants here would require several pages but to summarise my experience as best I can: Innovative Asian cuisine, stylish Italian tasting menus, traditional Moroccan flavours and cuisine delivered as a fine dining experience and a Michelin standard French brasserie. Food is important to me when traveling and I always like to seek out memorable dining experiences, The Mansour delivered on every level! Most evident in our dining experience here was the key ingredient in all gastronomy... love. The passion from the chefs in the kitchen and from the experienced waiters and waitresses is quite evident in the presentation and flavours on your plate. In summary, Stunning design reminiscent of a royal palace, immaculate surroundings, peace and tranquillity, incredible accommodation and superb food made for one of the most memorable and special trips to Marrakesh. But most notably I feel the thing that really gives the Royal Mansour its platinum stamp in hospitality and sets it apart from others is the level and style of service you receive from every single member of the Royal Mansour team. From the personal welcome on arrival by GM Clement Fabiani to the porters and door men who greet you by name every day, our super helpful concierge who assisted in arranging an amazing hot air balloon experience and throughout or stay was at our constant disposal for any request, the housekeeping team who maintain all areas private and public to the highest most immaculate standard, all of the restaurant and bar teams who for us nothing was any trouble and who clearly take great pride and pleasure in delivering service excellence. To all the team, a sincere thank you from us for your outstanding service and for making our first trip to Marrakesh one to remember.

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“Exceptional in every way”

What a magical experience it was staying at Royal Mansour in the heart of Marrakesh’s Medina, in our own atmospheric & luxurious Riad. The hotel is EXCEPTIONAL in every way, with world class service and showcasing the best of Morocco: its food, design, craftsmanship, wonderfully warm hospitality, l… more

What a magical experience it was staying at Royal Mansour in the heart of Marrakesh’s Medina, in our own atmospheric & luxurious Riad. The hotel is EXCEPTIONAL in every way, with world class service and showcasing the best of Morocco: its food, design, craftsmanship, wonderfully warm hospitality, lush gardens, vibrant culture and generous spirit of the Moroccan people.

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“Above my best expectations but failing in details to be considered perfect”

We stayed in the hotel for 5 days. The first two days, the hotel was half-empty, so the speed in resolving any request or serving our table was perfect. Then, when the hotel was fully booked, the weak points that still need to be polished became apparent: The turndown service did not show up until… more

We stayed in the hotel for 5 days. The first two days, the hotel was half-empty, so the speed in resolving any request or serving our table was perfect. Then, when the hotel was fully booked, the weak points that still need to be polished became apparent: The turndown service did not show up until we called them late at night and only after waiting for more than half an hour. Breakfast at the dining room was slow, with coffees not coming until half an hour after being seated. The orange juice seemed diluted, presumably because they were about to run out of stock. There was a lack of variety in pastries, and the promise of a chef's different creation every day turned out to be the same great pain au chocolat, but nothing else. The quality of pizza at the Italian restaurant was poor, and the risotto with orange ice-cream was a bizarre nonsense. At the French restaurant, it wasn't much better, with the mille-feuille dessert not looking like a mille-feuille but more like breadsticks, and a burger that, without informing us, was made with ground goat meat instead of minced beef. In summary, the dining experience was far from what one may expect from a renowned chef in charge like the one at Royal Mansour. They have everything to become a great, if not the best hotel in the world, but they lack training, proper exposure to demanding clients, and tested procedures to respond to the needs of a fully booked hotel.

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