Novotel Marrakech Hivernage

“Kind staff, good business location …”

I think previous reviews are very harsh. I enjoyed my stay very much at the Novotel Hivernage. I was there staying for a conference - it was ideally located and I found the staff very friendly, warm and helpful. The room was large and fine for my needs and the pool area when I got to it on my ... more

I think previous reviews are very harsh. I enjoyed my stay very much at the Novotel Hivernage. I was there staying for a conference - it was ideally located and I found the staff very friendly, warm and helpful. The room was large and fine for my needs and the pool area when I got to it on my last fay was delightful. I was staying solo and so it was lovely to be spoken to and made welcome rather than ignored. Yes the decor may be a bit tired but this is the company’s issue to deal with and not the staff’s fault at all. Thank you for everything.

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“Great location, but some areas for improvement”

Having read the negative reviews, I was somewhat nervous about staying at the Novotel. It was February half term holiday, though, and hotel prices were sky high in Marrakesh. In the end we were generally happy with the hotel and it was a comfortable stay. As others have noted, reception staff ... more

Having read the negative reviews, I was somewhat nervous about staying at the Novotel. It was February half term holiday, though, and hotel prices were sky high in Marrakesh. In the end we were generally happy with the hotel and it was a comfortable stay. As others have noted, reception staff are not very friendly or welcoming, however all the other staff we met were super nice. The room, whilst somewhat aging, was a good size and had a nice little balcony over looking the pool. The AC didn't seem to cool much, so this could be a big issue in the summer. Bed was comfy, shower was good and the WIFI worked well. Breakfast in the bar area off the lobby was very good, with a nice range of fresh juices, breads pastries and cakes, hot items and Arabic dishes. This was a good start to the day. By hotel standards the bar was quite popular in the evenings (inside and on the terrace). Location is perfect; an easy 20 minute walk to Djemaa El Fna, but yet in the peaceful neighbourhood of Hivernage. Several good bars and restaurants a short walk away. I recommend Le 6 for both French and Moroccan food, in a lively bar type atmosphere.

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“Poorly Designed!”

The good: very nice staff and great location near some fantastic restaurants. Pool area was fantastic. Also, the breakfast was very good and had nice options. The bad: The layout of our hotel room was probably the dumbest I have ever seen in my life. The room itself was not small, but for some r... more

The good: very nice staff and great location near some fantastic restaurants. Pool area was fantastic. Also, the breakfast was very good and had nice options. The bad: The layout of our hotel room was probably the dumbest I have ever seen in my life. The room itself was not small, but for some reason, the toilet room was smaller than an airplane bathroom. I'm slightly above average in height and I could not comfortably sit in the bathroom. I don't get why the room would be designed like this. In fact, I started to use the lobby bathroom. In addition, the hotel is extremely outdated and things are falling apart. The tile in our room was cracking, the buttons on the elevator were coming off, the carpets looked 20 years old, and so many other issues. Overall, I think the hotel needs a major renovation.

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“A mix bag!”

This hotel has so much potential but unfortunately the staff is letting it down. we arrived here in the night with our little son after booking and paying in advance but they did not find our booking. The reception lady (name starting with A) is very impolite and made us pay again for the whole t... more

This hotel has so much potential but unfortunately the staff is letting it down. we arrived here in the night with our little son after booking and paying in advance but they did not find our booking. The reception lady (name starting with A) is very impolite and made us pay again for the whole thing. However, we later sorted out with the agency we used to book for this hotel and they sent all the confirmation codes etc. The room was nice, clean and spacious but there is no air conditioning. We couldn't sleep a single night due to the heat. The beds are comfortable but the pillows are rock hard. For early risers there are not many breakfast options available but if you would like to go after 9, there is better service. However, most hot food is being used repeatedly as left overs. The birds constantly feed on the food items which are uncovered. I mostly found the whole place always clean but the paintings in the reception freak me out. they should reconsider their decor. The hotel is very conveniently located form the main bazaar and many restaurants nearby. We ordered room service almost every night and it was always timely and tasty. The pool is nice and clean but its never warm enough for anyone to be able to take a dip at any time of the day. I believe there are some better options available in the area for the same price.

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