Hotel Riu Tikida Garden - All Inclusive Adults Only

“Relaxing, clean and hot”

We have been to this hotel three times now and we said we would never go back to the same place twice. Food perfect, staff pleasant always willing to help the pools are cold but that's only because it's so warm when you're there clean and overall just amazing hotel and the staff are always helpful.… more

We have been to this hotel three times now and we said we would never go back to the same place twice. Food perfect, staff pleasant always willing to help the pools are cold but that's only because it's so warm when you're there clean and overall just amazing hotel and the staff are always helpful. You won't be disappointed going there.

less

“Autumn break away - in search of the sun!”

We spent 7 nights here, originally booking 4 but are pleased we extended our stay! The weather at this time of year was varied….came home bronzer than I went, but also did have to shelter from the rain and lie by the pool in a jumper at some points! Lying by the pool is lovely, but some days it wa… more

We spent 7 nights here, originally booking 4 but are pleased we extended our stay! The weather at this time of year was varied….came home bronzer than I went, but also did have to shelter from the rain and lie by the pool in a jumper at some points! Lying by the pool is lovely, but some days it was hard to get a bed. I was told to make an ‘arrangement’ with the pool attendants who would then save your chosen space before the 8am requested time. We didn’t, we just settled for what was left. The room was perfect, although initially we thought we had a TV remote control but no television! The mirror was the TV! Very stylish! The bed was quite hard, but lovely and spacious! The room gave us everything we needed. On the first night in the restaurant we were approached by Habib who became our waiter for the entire stay. I think there is an understanding between the team to assign themselves to different people. He knew our drink order straight away, was incredibly attentive and friendly. The food was not disappointing- some days better than others, but no complaints! We did a couple of excursions arranged by TUI which we enjoyed and felt it enabled us to experience a bit more of what Morocco has to offer. We used the free shuttle bus service to visit the Medina and souks. Wish the bus service ran a little later, but it was easy enough to get a taxi back. We wish there had been a few more activities arranged for during the day, but we were able to use the table tennis, boule etc on our own. The spa treatment I had was very good and a decent price. The staff weren’t overly welcoming and friendly there though. The airport experience was frustrating both on arrival and departure….extremely time consuming! All in all, this is an ideal hotel for anyone looking to visit Marrakesh

less

“Not the same as once was , unfortunately.”

This is my second time at this hotel in 2 years and unfortunately the standard has dropped. Amine B is the only waiter who gave me service all week, he had recognised me from previous visit and couldn’t do enough for me all week. Whether this made everyone else stay clear I don’t know, but on his … more

This is my second time at this hotel in 2 years and unfortunately the standard has dropped. Amine B is the only waiter who gave me service all week, he had recognised me from previous visit and couldn’t do enough for me all week. Whether this made everyone else stay clear I don’t know, but on his day off he was missed for sure! The pool bar guys are also lovely and get to know what you drink, they engage in conversation with a smile and are lovely guys deserving of a tip. The cleaner I had was a lovely lady who did a great job and was appreciative of a tip. Unfortunately I didn’t get her name but deserves the recognition, top floor of the 300s. The TUI reps, apart from putting a wristband on me on arrival they were quite frankly not there for the guests! The older gentleman was smiley and said hello to be fair but I saw the girls walking around together most days - not once talking to guests or cracking a smile, such a difference to other TUI blue hotels I’ve stayed at who go around initiating conversation and encouraging activities. The food is fine although repetitive, unfortunately on my second to last day of my holiday I had severe illness of sickness and diarrhoea and had bad stomach cramps. I called reception who said they’d send me some water up and call for a taxi to get me medication for a cost which I said I’d happily pay for. I was initially happy with the efficiency and service of this. An hour later, I tried to call reception for an update. They didn’t answer so I went to reception myself, resulted in myself crying in pain at the reception desk at 2am with them saying they’d already sent water up but hadn’t sent anyone for medication yet. After explaining I hadn’t received anything and I was under belief medication and water was on the way, he called a taxi in front of me and gave 2 bottles of water over. Handed him 300dh to pass on to the taxi for meds and as was early hours. I got sent to my room and would be brought up to me. An hour later - still nothing! Had to call again with no answer again from reception. Went back down to wait, was sent to my room as people arriving/leaving and I was sat there sick so understandable. 3:30am this was sorted. This ruined the holiday for me, being ill whilst on holiday is one thing but to be on my own and having no help with this for 3 hours, I was left feeling very sick and vulnerable - bed bound all the final day of my holiday. Haven’t experienced food poisoning quite like it. The pools and setting of the hotel are gorgeous, and are clean. The cleaners do a fab job. Although the pools are very cold! Don’t be fooled by the ‘hot’ tub. The 3 stars go purely to the pool bar guys, cleaners, and waiter Amine only. Unfortunately won’t be back even though I’ve recommended this hotel to many in the past. Hate to leave my first negative review for a hotel, but I wish I wasn’t.

less