Gray Boutique Hotel Casablanca

“Excellent hotel”

As a well-traveled family who has experienced numerous hotels of similar caliber, this Casablanca boutique hotel stands out as an unparalleled gem. From the moment we stepped in, the warmth of hospitality enveloped us. The family/friendly rooms exuded comfort, comfortable beds, spacious living room… more

As a well-traveled family who has experienced numerous hotels of similar caliber, this Casablanca boutique hotel stands out as an unparalleled gem. From the moment we stepped in, the warmth of hospitality enveloped us. The family/friendly rooms exuded comfort, comfortable beds, spacious living room with cozy sofa and Tv with various programs and applications such Netflix, very good breakfast and the thoughtful amenities surpassed our expectations. Having explored various destinations, we confidently attest that this hotel surpasses its counterparts, offering an exceptional blend of Moroccan charm and top-notch service as well as an excellent Spa, and I found all what I needed at the gym in the fifth floor :) It has set a new standard for excellence in our family’s travel experiences.

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“3 stars at Best”

This self rated 5 star hotel should be rated 3 star at best. The only reason we stayed here is because this is where our tour commenced. Arrived from our long flights at 3.00pm and were told the room is not ready. We sat in the foyer and nobody even offered us a drink of water. After 1 hour we aske… more

This self rated 5 star hotel should be rated 3 star at best. The only reason we stayed here is because this is where our tour commenced. Arrived from our long flights at 3.00pm and were told the room is not ready. We sat in the foyer and nobody even offered us a drink of water. After 1 hour we asked again when our room would be ready and were told we could finally enter. How long were they going to leave us there if we didn't ask ? Room was just average. We asked for additional water and were told to buy it in the street . The restaurant was poorly staffed and the food was ordinary.

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“Room for improvement”

Staff are helpful, but services offered and amenities as listed on this site are far from accurate. Large, comfy room designed to be self sufficient with a small kitchenette, but no cooking facilities or microwave, and nothing in the cupboards. Not even a wine glass. There is a coffee pod machine w… more

Staff are helpful, but services offered and amenities as listed on this site are far from accurate. Large, comfy room designed to be self sufficient with a small kitchenette, but no cooking facilities or microwave, and nothing in the cupboards. Not even a wine glass. There is a coffee pod machine with no pods - just 2 sachets of instant coffee and 2 teabags are our daily ration (no milk or creamer). 2 small bottles of water are supplied daily for brushing teeth, but for bottled drinking water, you can either purchase from the restaurant at a hugely inflated price, or go to the market next door. There was a notice in our room STRICTLY FORBIDDING guests to bring in food from outside the hotel. AC is ineffective. Leaving the sliding doors to a small balcony helped with airflow, but was a tad noisy overnight. There is NO coffee shop as stated! Breakfast buffet offers a reasonable selection. But no fresh fruits, and you have to ask for coffee. The restaurant is open for lunch and dinner, but may only offer a very basic pizza or hamburger at an inflated price. We were lucky to score a meal of steak with rice and veg one night, but that was the only option offered aside from a plain pizza. Fitness centre?? We couldn’t find it. Hubby ‘enjoyed’ a Hammam and ‘masssage’….. 2 hour appointment took just 80 minutes or so, but the price didn’t shrink accordingly. Judging by the large number of prestige vehicles parked out front on any given day, this place seems to attract some serious business of sorts however. All in all…..not on my recommended list. Plenty of room for improvement. And a sad introduction to the start of a 2 week tour here. Hopefully things will get better from here

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