Description
Facilities: The hotel has 4 junior suites, 12 suites, 18 apartments, 4 single rooms and 136 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions… more
Meals: Various dining options are available, including a restaurant with air conditioning, a café and a bar. Catering options include bed and breakfast, half board and full board. A continental breakfast gives guests many delicious reasons to rise and shine. At lunch and dinner, guests can order à la carte or choose a set menu.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Bowling
- Casino
- Live music
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Babysitting service
- Banquet and event room
- Café
- Car rental
- Childcare
- Coffee machine
- Conference centre
- Currency exchange
- Fan
- Fax/photocopier
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Newspapers
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Sun terrace
- Terrace
- Wedding service
- Bars
- Bar
- Coffee/tea in public areas
- Snack bar
- Restaurants
- À la carte restaurant
- Swimming pools
- Full SPA circuit
- Outdoor pool
- Gym and SPA
- Gym
- Massages
- Sauna
- Spa
- Activities
- Golf course
- Accessibility
- Wheelchair access
- Minimum registration age without supervision
- 18
Good to know
Taxes included in the final price
No
This property has additional information that you can
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Very good
Based on 131 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Zapopan
Showing 2 featured reviews out of 131 TripAdvisor reviews
A
adrenalinejunkie007
Los Angeles, California
12/11/2024
“Good location, some drawbacks”
We chose this place for its location and the IHG brand, mainly. Unfortunately upon our arrival, the front desk staff all seemed disinterested in assisting. We had a few encounters when it seemed like we were interrupting their cellphone time. Nonetheless, the restaurant staff, the bar staff upstair… more
We chose this place for its location and the IHG brand, mainly. Unfortunately upon our arrival, the front desk staff all seemed disinterested in assisting. We had a few encounters when it seemed like we were interrupting their cellphone time. Nonetheless, the restaurant staff, the bar staff upstairs and the two gentlemen assisting with luggage and valet were great. A la carte breakfast was good as were the drinks at the bar upstairs. The room itself was great, through it could use more towels. I'm not sure if this was a one-time thing that just happened to us, but we had no towel to serve as bath mat or hand towel (and had to both wait and remind of our need for the third bath towel for a party of three). It's walking distance to a few restaurants and cafes, or a quick cab/uber ride to Chapu.
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D
Dvoyager1
Cuauhtemoc, Mexico
20/03/2023
“Great place, unfriendly staff and poor service”
Our event booked here some rooms, hotel was nice, I mean, property and our room. Everything nice and goo quality at the room; nice wall of Tequila at the Hotel Lobby Bar, outstandig view. There's a band or music that plays until 11pm around so make it little noisy Staff when I booked was really go… more
Our event booked here some rooms, hotel was nice, I mean, property and our room. Everything nice and goo quality at the room; nice wall of Tequila at the Hotel Lobby Bar, outstandig view. There's a band or music that plays until 11pm around so make it little noisy Staff when I booked was really good, the day after seems to be that some of the guys hate other service members and were kind of rude. Breakfast is poor, in four days only one day was ok in service, but seems that the staff is underpayed or unhappy with their jobs, so you may skip it. At the top floor there's a bar, really nice view, services is bad, prices are cheap for USA/European; somehow high for Mexicans; we experienced that one of the waitress was a little bit rude and at the end charge us more for the drinks, all day in bad mood, anything you ask she said that we should wait (even when the place was almost empty) so if you are a Mexican is kind of racist this area wih this girl. Maybe you need to hire a real manager that check it out all services, I think is great facility, poorly served by some members; You should think twice to attend top floor open bar, unfriendly and kind of racist place; review the chek prior to leave; also some drinks are poorly presented The only guys always saying hi and friendly: security personnel at lobby, or maybe you have a very bad five days during my stay. Finally they took no IHG One Rewards, girl at lobby said they have no system connected to fidelity club.. Guys need to improve, services business is mostly about : service.
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