Hotel 1970 Posada Guadalajara, Curio Collection by Hilton

“Great place, unfriendly staff and poor service”

Our event booked here some rooms, hotel was nice, I mean, property and our room. Everything nice and goo quality at the room; nice wall of Tequila at the Hotel Lobby Bar, outstandig view. There's a band or music that plays until 11pm around so make it little noisy Staff when I booked was really ... more

Our event booked here some rooms, hotel was nice, I mean, property and our room. Everything nice and goo quality at the room; nice wall of Tequila at the Hotel Lobby Bar, outstandig view. There's a band or music that plays until 11pm around so make it little noisy Staff when I booked was really good, the day after seems to be that some of the guys hate other service members and were kind of rude. Breakfast is poor, in four days only one day was ok in service, but seems that the staff is underpayed or unhappy with their jobs, so you may skip it. At the top floor there's a bar, really nice view, services is bad, prices are cheap for USA/European; somehow high for Mexicans; we experienced that one of the waitress was a little bit rude and at the end charge us more for the drinks, all day in bad mood, anything you ask she said that we should wait (even when the place was almost empty) so if you are a Mexican is kind of racist this area wih this girl. Maybe you need to hire a real manager that check it out all services, I think is great facility, poorly served by some members; You should think twice to attend top floor open bar, unfriendly and kind of racist place; review the chek prior to leave; also some drinks are poorly presented The only guys always saying hi and friendly: security personnel at lobby, or maybe you have a very bad five days during my stay. Finally they took no IHG One Rewards, girl at lobby said they have no system connected to fidelity club.. Guys need to improve, services business is mostly about : service.

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