Aristos Puebla

“Excelent view, go to the roof access to watch the volcanos!”

Hotel was ok, spent 4 nights and had to upgrade to the junior suite just to fet better beds and more room as no room has AC, only pedestal fans and ventilators. Apparently that is a rule in downtown Puebla hotels. The weather was on our side so we did not need AC anyways. We fained access to the ... more

Hotel was ok, spent 4 nights and had to upgrade to the junior suite just to fet better beds and more room as no room has AC, only pedestal fans and ventilators. Apparently that is a rule in downtown Puebla hotels. The weather was on our side so we did not need AC anyways. We fained access to the roof and were able to watch the city oights at night and watch the 2 volcanos in the mornings, an experience that must be oived when in puebla, apart from the "Mole", the " Chile Poblano" and the "cemitas". Go to Puebla, you will want to live there after gettig to know the city!!!

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“No frills, clean and basic.”

Well priced and centrally located, clean, older fixtures but functional. No frills. Street noise can be annoying but not a deal breaker. Minimal Staff interaction. The Hotel is on the older side with not many modernizations. Puebla is safe and the Hotel feels safe. I was there during the week of... more

Well priced and centrally located, clean, older fixtures but functional. No frills. Street noise can be annoying but not a deal breaker. Minimal Staff interaction. The Hotel is on the older side with not many modernizations. Puebla is safe and the Hotel feels safe. I was there during the week of Día de los Muertos and it was totally worth staying centrally located.

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“A potentially good hotel with discouraging services.”

I have stayed at this hotel a few times in the past years. The hotel is pleasant, and could be considered a good hotel, were it not for a number of shortcomings and annoyances. Let’s start with the positive facts: 1) A great location: on the central Reforma Street, a very short walk from the Zó... more

I have stayed at this hotel a few times in the past years. The hotel is pleasant, and could be considered a good hotel, were it not for a number of shortcomings and annoyances. Let’s start with the positive facts: 1) A great location: on the central Reforma Street, a very short walk from the Zócalo 2) Pleasant and comfortable rooms. I was in an executive room on the 5th floor, with a striking view to the smoking Popocatépetl volcano; the room was equipped with two very good queen beds and was correctly furnished; the bathroom was sufficiently ample and provided with plenty of toiletries; all in all, the hotel appeared to me equivalent to a good European 3-stars. 3) Moderate prices, clearly displayed at the reception, without surprises. But then there are various shortcomings. 1) The toilet in my room operated haphazardly. Most of the times it was necessary to flush it repeatedly to clean it up: sometimes up to 10 times. The same problem occurred also in the room of our friends. The maintenance service was of no help: they just insisted in flushing the WC until they succeeded in cleaning it up, and then they said that the problem was solved. 2) The hotel has a safe room with lot of safe boxes, but you cannot get one because (they say) the boxes are “under maintenance”. The excuse could be credible, were it not that in the past 10 years I was several times at this hotel and every time the safe boxes were “under maintenance”. The lack of safe boxes is a major annoyance to the customer, since he is obliged to permanently keep all his valuables and all his money on himself. 3) The internal telephone system is in disarray. It was possible to phone from our room to the room of our friends, but the reverse was not possible 4) Wi-fi operated correctly in the lobby but did not in our rooms 5) The hotel has not a computer connected to Internet, nor a "business centre" 6) The cloth hangers are firmly bound to ceiling of the wardrobe, from which they cannot be removed; therefore it's practically impossible to use them. Moreover, in the room there is no bar where one can eventually hang his own cloth hangers and there is no other hook: consequently, we were obliged to lay all our clothes on the chairs. I imagine that the measure of blocking the hangers has been taken for fear that they are stolen by the customers. Considering however that a dozen of plastic hangers costs no more than a few cents, it is crazy that the management annoys all customers for such a pittance. The hotel is potentially good, but it fails to provide (or even denies) essential services in order to economize on the costs. The management seems completely unconcerned of the inconvenience caused to the customers.

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