The St. Regis Mexico City

“Magical stay at St Regis Mexico City”

I wanted to thank all the St Regis Staff in Mexico City for a truly magnificent stay for myself and my 2 young daughters. I took a recent vacation in July to explore Mexico City as well as celebrate my birthday. I stay regularly at St Regis hotels around the world, so I did expect and always receiv… more

I wanted to thank all the St Regis Staff in Mexico City for a truly magnificent stay for myself and my 2 young daughters. I took a recent vacation in July to explore Mexico City as well as celebrate my birthday. I stay regularly at St Regis hotels around the world, so I did expect and always receive great service, but the team at St Regis Mexico City went above and beyond to make sure our stay was magical. There was one treat after another as we were all thoroughly spoilt during our 6 night stay. Everything from in-room Glamping tents and St Regis teddies, bubble baths and rubber duckies, trays of cookies with warm milk and balloons for my young children, along with happy birthday decorations and gifts, 3 birthday cakes presented to me on my day and a surprise afternoon tea served in our room were just a few of the treats showered on us by the St Regis Butlers, Managers and Housekeeping staff. My kids were able to decorate cookies, were delighted by the pop-up candy store which appears on weekends and the kids club. Every morning at breakfast the manager knew what my children liked to eat and would bring it to the table without me asking. There are many luxury hotels to choose from which deliver exceptional service, but what stood out for me was the additional personalized attention at St Regis Mexico City which came from all the staff we interacted with whether it was hotels managers, porters, butlers or housekeeping staff. They tuned into what we needed as I travelled alone with 2 young children and without me often asking, they delivered above and beyond. I can’t thank them enough for making this such a wonderful stay. We’ll definitely be returning to St Regis Mexico City.

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“Wonderful stay in Mexico City”

Beautiful hotel excellent service we loved our butlers Alfredo and Genesis. They took care of us and made this stay exceptional incredibly pleasant place to stay. The new remodel is absolutely gorgeous. Wonderful location to stay in Mexico City.

“Best Service in Mexico City”

Everyone in this hotel was amazing, from the moment we checked in service was warm and attentive. Concierge was very helpful with reservations and the best was Mohammed, he was always with a smile, kind, helpful.. just amazing! Can’t wait to be back.

“Great stay but could use some improvements”

I had a great stay at the St. Regis. The suite, food, and staff were all great, but there is room for improvement. I'm platinum with Bonvoy, and I was upgraded to a one-bedroom suite without having to use a Nightly Upgrade Award. The suite was spacious enough that I could imagine doing a long-term… more

I had a great stay at the St. Regis. The suite, food, and staff were all great, but there is room for improvement. I'm platinum with Bonvoy, and I was upgraded to a one-bedroom suite without having to use a Nightly Upgrade Award. The suite was spacious enough that I could imagine doing a long-term stay here with no problem. My complaint about the room was the living room sofa, which has definitely seen better days. The bed was comfortable, and I loved having a separate bedroom so I could close the door at night. This was really appreciated one early morning when I could hear people in the hallway. With the door closed, I couldn't hear a thing from the hallway. The walk-in shower was amazing! I had an issue with water running out of the shower, but it was resolved shortly after I reported it to the butler. The towels could also use some updating. I expected thicker, fluffier towels and was also surprised to see strings hanging from the corners. I could get the temperature in the room just the way I liked it. Other Marriott properties need to take note! My last complaint was about the pressing service. Guests are entitled to 2 pieces per night, but next time I'd request an iron so that I can press my own garments. The team didn't do a good job on some of my items. Food was great - especially the Sunday morning brunch. As someone with a food allergy, I love that they had a wide enough variety of dishes for me to choose from each morning. The green juice was delicious! My other negative comment is about payment. I don't understand what the hotel is doing with their conversion. My quote was in USD, but my final bill was in MEX that was then converted back to USD. So I ended up paying about $70 more than what my original booking was for. If I stay here again, I'll pay in pesos at checkout. The staff was amazing! Everyone - doorman, butler, front desk, and Diana staff - were super friendly. They are the shining stars of this hotel.

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