Residencia Polanco

“It is what it is.”

Truth be told, we picked this place because it had the best rate at a convenient location for us. As long as your expectations don't go beyond just that, you will not be disappointed. The hotel staff was really kind in our two short interactions, so that's always nice, and yes, this place has a... more

Truth be told, we picked this place because it had the best rate at a convenient location for us. As long as your expectations don't go beyond just that, you will not be disappointed. The hotel staff was really kind in our two short interactions, so that's always nice, and yes, this place has a pretty good location. You can find stores, restaurants and easy access to public transportation from it really fast. The lift was out of order during our stay to go down, although we were able to take it to go up, (go figure) which is good because we were at a third floor with heavy luggage. The room was spacious enough, with a small living room, a kitchenette and a full bathroom separated from the bedroom. We didn't try the kitchenette, so I can't tell if it worked. There were no utensils though, so that's not so convenient. The bedroom had a big bed, many plugs to charge our devices, and a small closet. There was also a flat screen TV, and you get the remote upon checking in at the reception. The bathroom had a small concrete bathtub/shower, soap and shampoo, as well as clean towels. Two things I think need to be improved upon: the place looks clean, but there's a lot of dirt on the floor. I noticed this upon removing my shoes and after only a few steps around the place. There was also a bit of a lack of privacy because the curtains of the living room were damaged. I couldn't get the WiFi to work properly either. During our stay, breakfast was included, so we thought we might take advantage of that... It was some bimbo cupcakes, fresh sliced melon and a glass of orange juice. We were very slightly disappointed but since we were leaving anyway, we just took it and went.

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“Light & Shadow”

We have chosen this hotel based on the recommendations of previous guests and the nice location. Let's start with the positive things: Location is optimal for sightseeing inside Mexico city. The road is quite and central. The hotel is small with friendly and supportive staff. The rooms are big, t... more

We have chosen this hotel based on the recommendations of previous guests and the nice location. Let's start with the positive things: Location is optimal for sightseeing inside Mexico city. The road is quite and central. The hotel is small with friendly and supportive staff. The rooms are big, the bed comfortable. Little kitchen available. Parking space is enough and locked. Now the not so positive things: The maintenance of the rooms is insufficient, WiFi only in the lobby. Breakfast comes late (after 8.00 or not at all) at a very low level. There is a wine bar in the hotel which is open until 2-3.00 am. All rooms to the road are a little bit noisy. Towels are not changed in 4 days. Water pressure low, shower not working properly. No drinking water in the rooms.

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