Hilton Mexico City Reforma

“Five star stay at Hilton Mexico City Reforma making our holiday something to remember!”

We found this hotel to be in the center of everything and certainly "the place" to stay! Very walkable to the museams, park and restaurants. Taxis are super inexpensive and Uber is also a quick way to get around. Hilton is always dependable brand, but Hilton Mexico City is extra special. Thank you… more

We found this hotel to be in the center of everything and certainly "the place" to stay! Very walkable to the museams, park and restaurants. Taxis are super inexpensive and Uber is also a quick way to get around. Hilton is always dependable brand, but Hilton Mexico City is extra special. Thank you very much to the team at Hilton Reforma! We loved our stay in your beautiful hotel. The service was outstanding as was the food, location... and my suite were just gorgeous. Sincerely. We loved it! Starting with SANDRA at the front desk when we checked in. Sandra was friendly. Professional, informative and very nice. Check in was a breeze. Manager CEM Kutlu couldn’t have been friendlier or more professional. He was extremely helpful and addressed my questions promptly. Mr. Kutlu provided me with his direct Hilton e-mail address in case I had any questions during my stay. Servers Ulises and Grecia!!! WOW. So attentive. Thank you so very much GRECIA for going over and above with the kind amazing service and smile! You really brightened up our mornings. (Thank you for seeking out my friend who left his favorite sweatshirt behind in the executive lounge). ULISES, attention to detail is superb! Ulises seemingly glides on air through the lounge making eyes contact with the guests and “reads” each table anticipating what we (and all guests) needed next. His service is exceptional! He is not only amazing, but also calm, composed, quick and works very hard to make this property shine. Great job - thank you!. This is a man who likes his job, and it shows. YADIRA in housekeeping kept my room beautifully and spotless everyday. Your attention to detail is superb and I did not feel as I was coming back to a hotel room at all, but a home away from home! Thank you all for making our first stay in Mexico City something to remember!

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“Price Reflects the High Cost of CDMX & It May be Worth Staying at a Nicer Place if You can Afford It”

Level of quality probably as expected from that of a Hilton in the U.S. and/or in Latin American countries (but worse than those in the SE Asian countries). Water quality in Mexico City is questionable enough that all hotel maids at this Hilton and the other hotel we'd stayed at gave us bottle wat… more

Level of quality probably as expected from that of a Hilton in the U.S. and/or in Latin American countries (but worse than those in the SE Asian countries). Water quality in Mexico City is questionable enough that all hotel maids at this Hilton and the other hotel we'd stayed at gave us bottle water to brush our teeth for. Given the needs this city requires for U.S.-standard-of-living travelers: - questionable tap water (for all hotels) - grimy city, noticeable pollution that will affect your noses - breathing also adversely affected by the high elevation (7000+ ft sea level) I suggest that you choose the BEST hotel within your budget to get the comfort you are used to, if your style is to minimize hassles on vacation. At the Hilton now. If re-doing, I would probably go to the Four Seasons; this city is not where I should've "saved" money, why? - lotion in room was nearly out and un-usable. Upon my calling to request a new bottle, yes, gave me one, but this was a hassle. - coffee maker doesn't come with mugs, only 2 measly paper cups (not systematically replenished daily). Made drinking & boiling water a hassle. - would imagine my not having to deal with such things at a Four Seasons/Ritz. When one is dealing with commute time/bog-down due to bad, congested car traffic at all times, or having to walk through grimy roads through the many dense vendor stalls that line up nearly most of the streets to the tourist sites, and adding to that pounding street music, all of this causes fatigue (mental and physical). Meaning: this hotel is perhaps not ideally located, as it is TOO close to discomforts. From one in the upper percentile who had thought her backpacking days had toughened her, but who is learning that she just doesn't want to deal with certain things anymore, esp. when one has apparently become used to the good life. Putting aside the hotel review -- Mexico City is nonetheless worth a visit. So much interesting culture, history and art -- and even all of the above non-ideal aspects are part of the country to learn and understand. Come. Just a heads up re what to expect and how to accommodate your own needs.

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“Love the hotel but not as walkable as I hoped”

Although slightly dated, the Hilton Reforma is a great hotel. The lobby is beautiful, and we really enjoyed dining at the two restaurants located on that level (an outpost of El Cardenal and a Mexican steakhouse). The rooms are very comfortable and the views from the rooms on the higher floors are… more

Although slightly dated, the Hilton Reforma is a great hotel. The lobby is beautiful, and we really enjoyed dining at the two restaurants located on that level (an outpost of El Cardenal and a Mexican steakhouse). The rooms are very comfortable and the views from the rooms on the higher floors are spectacular. If you get a club level room it gives you access to the club lounge on the 26th floor, so no worries if you're on a lower level, access to the club and the view from there is available 24h. Speaking of the club level, it has a really nice breakfast - build your own chilaquiles, yum! Bacon, sausage, pancakes and all the normal continental breakfast options are available as well, and they also offer omelets made to order. I have to give a special shout-out to the club staff as well! They were very welcoming and always helpful. This location can't be beat for proximity to some of Mexico City's "must visit" places including: The National Palace The Metropolitan Cathedral The Tiffany glass ceiling at the Gran Hotel of Mexico City Balcon del Zocalo restaurant (for the views as well as the food!) The Great Temple Museum Alameda Park (the oldest municipal park in the city) The Museum of Populate Art and others...... BUT be aware that the area can be challenging for walkers despite the 100 "Great for walkers" score on Tripadvisor. The sidewalks are crowded, not only with pedestrians in a hurry, but vendors selling items on folding tables or blankets, buskers, folks soliciting for political candidates or those supporting one cause or another (legalizing weed was a big one - no judgment at all!). The other issue was the state of the sidewalks with the cracked, sunken and missing pavers, we spent our time walking staring down at our feet to make sure we didn't trip and fall, instead of viewing the city. The result was that it generally took us double the amount of time that google maps said it would take us to walk to our destinations. I realize that this review is for the hotel and not the sidewalks so: Would I stay there again? Yes, I would!

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“This place needs some TLC”

I upgraded to an executive Alameda view room on the 25th floor. It was in very poor condition certainly not worth the price I paid for it. All kinds of strange noises throughout the day and night as well. Walls are paper thin, there was a TV blasting next-door. You can hear people outside the room … more

I upgraded to an executive Alameda view room on the 25th floor. It was in very poor condition certainly not worth the price I paid for it. All kinds of strange noises throughout the day and night as well. Walls are paper thin, there was a TV blasting next-door. You can hear people outside the room in the hallway as well.

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