Dominion Polanco

“Our stay went very well and the overall experience was positive.”

The staff was terrific, friendly, professional and kind. This included the managers, security and cleaning crew. The property location is outstanding. Areas for improvement: -WiFi was inconsistent. It was far worse at night. -For a long stay the breakfast became mundane as it was mostly th… more

The staff was terrific, friendly, professional and kind. This included the managers, security and cleaning crew. The property location is outstanding. Areas for improvement: -WiFi was inconsistent. It was far worse at night. -For a long stay the breakfast became mundane as it was mostly the same everyday.

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“Adequate accommodation but lots of issues- be wary of staying here.”

This 2 bedroom flat was large and roomy but there were lots of problems. There was an issue with the hot water in that you turn on the shower, it runs hot for maybe 2 minutes and then the water goes cold and the temperature cannot be adjusted. This happened every day despite my telling reception … more

This 2 bedroom flat was large and roomy but there were lots of problems. There was an issue with the hot water in that you turn on the shower, it runs hot for maybe 2 minutes and then the water goes cold and the temperature cannot be adjusted. This happened every day despite my telling reception staff. Their response was always the same - ‘ it’s been fixed!’ - but for 13 days I had to have a cold shower - and that was after having paid more than £300 per night. Also the shower nozzle could not be adjusted rendering one of the bathrooms redundant as the angle of the water spray was so uncomfortable. Also the noise level was extreme as the hotel is right opposite a restaurant where buskers play outside every evening and patrons make a lot of noise till 2.30am most nights! This isn’t the hotel’s fault but it’s worth mentioning if you’re considering staying here. The flat comes with no essentials and you need to equip it from scratch - washing tablets, dishwasher tablets, paper towels, salt, pepper, everything! The staff were pleasant especially the doormen who helped us when we were leaving and torrential storms had caused gridlock throughout the whole area. They helped us with our luggage as we had to walk far away to get an Uber to the airport. If I return to Mexico City I will stay in a hotel as at least I can be assured of hot water there!

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“Very dirty pool”

Very nice place. Great location. Plenty of space for four people. However, the swimming pool was not clean at all. Full of algae and you could not see through the water any of the days. Our swim gear got miscoloured (and they still are), and we got green when swimming. Besides being very gross, the… more

Very nice place. Great location. Plenty of space for four people. However, the swimming pool was not clean at all. Full of algae and you could not see through the water any of the days. Our swim gear got miscoloured (and they still are), and we got green when swimming. Besides being very gross, there is a hygiene aspect to this. When pointing this out to the manager, he was uninterested and said that they do full maintenance every morning and there was construction work in the area. None of this is of course true, a well-maintained pool does not have algae and green dirty water. We left for another hotel nearby after four days.

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