Courtyard By Marriott Mexico City Airport

“Great stay”

This was the first time that we used the Courtyard at Mexico City Airport to catch an early outbound flight the next morning. We had a very positive experience. Checking was super quick despite that the reception area was quieter busy with an airline crew. Front desk personal was professional,very … more

This was the first time that we used the Courtyard at Mexico City Airport to catch an early outbound flight the next morning. We had a very positive experience. Checking was super quick despite that the reception area was quieter busy with an airline crew. Front desk personal was professional,very friendly and kind. The rooms are quite spacious and everything was clean and tidy. Bed was super comfortable. And very important: Even if this is an airport location there is absolutely no noise either coming from the street or from the runway. So we had a restful night. The only thing we negatively noticed: There are no USB charging ports in the room. So bring your chargers with you. Food at the restaurant was good, plenty options to choose from, reasonably priced and service was quick here as well. We took the shuttle next day to Terminal 2 and also this service was quick and the driver was super friendly. Overall a great experience and much better quality than other big chain hotels at the airport. Will definitely return next time we have an early flight.

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“Comfortable stay”

Had a lovely two night stay, once I found my way there. I arrived into the airport and thought this would be convenient. However, I found it extremely difficult to get there with various airport info people telling me different ways to get there. I eventually had to take a cab there, which showed m… more

Had a lovely two night stay, once I found my way there. I arrived into the airport and thought this would be convenient. However, I found it extremely difficult to get there with various airport info people telling me different ways to get there. I eventually had to take a cab there, which showed me that it would have in fact been impossible to simply walk there as I originally thought because the airport is so enormous. Room and bathroom were very clean and comfortable. AC ran well, and I had a late night out and arrived back very drunk and hungry. Ordered room service and it was delicious. They had a nice choice of vegetarian food and it arrived quickly. One thing: I asked for a couple extra bottles of water, which never arrived. So I went to the front desk to ask and they said they didn't have any. I had to pay for two small bottles, which just left me a little miffed- especially because they were so expensive!

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“Worst breakfast experience in any Marriott property”

I have stayed in Marriott properties more than 30 years and by far this was the worst restaurant breakfast experience I have had. With the restaurant nearly empty, it took 20-30 minutes to present an omelet. I asked for water, they brought a bottle without me requesting one (60 pesos, >$3 USD) … more

I have stayed in Marriott properties more than 30 years and by far this was the worst restaurant breakfast experience I have had. With the restaurant nearly empty, it took 20-30 minutes to present an omelet. I asked for water, they brought a bottle without me requesting one (60 pesos, >$3 USD) and it was warmer than room temperature. How did they do that, Did they store the bottles in the sun? The warm water was offset by the cold hash browns and cold toast. The hash browns were tiny triangles, of the frozen food variety. For toast, and only 1 slice BTW, it had barely any browning color at all. The toast was served without anything to put on it such as butter or jelly, nor did the waiter ask. As here, it is common in Mexican restaurants to offer you the credit card machine so you can semi-privately choose a tip amount to enter (or decline a tip). But also common to Mexico is that the first option is 10% and they go up from there. At this hotel the first option was 15%, which would apply to a country where tipping is normal (like USA), not one where it is discretionary (Mexico). So starting at 15% is a trick used by Mexican restaurants seeking to take advantage of ignorant foreigners. A meal in any Marriott property is usually a pleasure. This one made me regret the entire experience, moment by moment. Could not possibly eat there again. But the point of a hotel is a room, and on that count this hotel was excellent. Hence, an overall rating of 3 rather than 1.

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