Hotel Lucerna Hermosillo

“Clean, comfy, central”

Very much enjoyed our stay here. The rooms and public areas were beautifully furnished and, except for a little dust under the dresser, clean and very comfortable. The staff was extremely friendly and helpful and accommodating of special requests. The hotel is not far from several great restauran… more

Very much enjoyed our stay here. The rooms and public areas were beautifully furnished and, except for a little dust under the dresser, clean and very comfortable. The staff was extremely friendly and helpful and accommodating of special requests. The hotel is not far from several great restaurants and shopping areas. Will stay here again.

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“Take off that mirror, please!”

Have you stayed with us since our renovation?", asked the gentleman at the front desk. My husband had, but not me, so I payed close attention to the improvements. The lobby, restaurant, bar and business center looked the same. When we came out of the elevator at our floor, I sensed the classic sm… more

Have you stayed with us since our renovation?", asked the gentleman at the front desk. My husband had, but not me, so I payed close attention to the improvements. The lobby, restaurant, bar and business center looked the same. When we came out of the elevator at our floor, I sensed the classic smell of new carpets. I didn’t like much the spotted pattern, because the installers didn’t take the time to match the patches. In the bedroom, I noticed a new wood-like floor with a rug, a nice padded bedhead, a new modern armchair, no longer with footrest. Hanging and accent lamps replace the night tables lamps. There are new drape curtains and a blackout electrical curtain that comes out of its rail easily; in that case, turn it up and down several times, until in falls in the rail again. The switch is on the night table closer to the window, on the bed side. A new lighted mirror in the bedroom looked beautiful during the day, but at night it became a nightmare. It has a stand-by glowing blue light, the kind of light than can be seen with your eyes closed. I tried to dim it, turn it off or disconnect it, but the mirror was built in the wall. I had to buy black cardboard and tape to cover it because it was really annoying. The new TV is a smart one, so you can open your streaming accounts. There´s still no mini bar and now the coffee pot is gone. I wonder why... .That´s why the first night, we ordered refreshments from room service. Oddly, the attendant asked for our payment method. "Charge it to the room" I said. "I have to ask if that is possible", she replied, and put me on hold for 4 or 5 minutes. She finally complied.

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