Hotel Sicomoro

“Secure Hotel Location”

Has a restaurant and lounge, very close to many locations. Easy access, very secure, pool is available. Easy walking distance to a local mall.Banks and other restaurant and commercial locations nearby.

“excellent”

ok, this isn't the Trump Tower. But for $50usd, i thought it was perfect. review stars need to to be within context. People complaining below seem to be expecting the States quality on a peso budget. This is a good neighborhood on busy street, ask for a room facing pool (away from road). You are ... more

ok, this isn't the Trump Tower. But for $50usd, i thought it was perfect. review stars need to to be within context. People complaining below seem to be expecting the States quality on a peso budget. This is a good neighborhood on busy street, ask for a room facing pool (away from road). You are at 4800' elevation in a valley of Sierra Madre Occidental, so the pool is coldish, but refreshing when the hoot sun is out. Good restaurant with moderate prices. Mattresses are sort of hard, but free bottled water, and excellent hot shower.

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“A LITTLE BETTER THAN EXPECTED....”

After our travel agent decided to move our group from the Soberano (former westin) to save $23 per room I was really expecting the worst... This is no where near a 5 star hotel, maybe 2 1/2... As mentioned before the carpets are absolutely gross! After decicing that the AC window unit was so noi... more

After our travel agent decided to move our group from the Soberano (former westin) to save $23 per room I was really expecting the worst... This is no where near a 5 star hotel, maybe 2 1/2... As mentioned before the carpets are absolutely gross! After decicing that the AC window unit was so noisy and not worth trading for a few degrees cooler, I got out of bed to shut it off... My feet stuck to the carpet. YUK! had to get into the shower to clean my feet... REALLY... Walls are paper thin and the hotel staff in the hallways are very noisy as well... Guy in the next room played some kind of piano until 3 AM... Not the fault of the hotel.... They did however charge a $100 peso deposit the get a remote control for the TV.

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“Sicomoro, lack of attention to details”

The Sicomoro is badly run and the management seems disinterested in doing better. The common area carpets, which have the Sycamore Tree theme (Sicomoro in Spanish) are filthy. They should be cleaned on a routine basis - part of the difficulty is likely that since there are no elevators, getting ... more

The Sicomoro is badly run and the management seems disinterested in doing better. The common area carpets, which have the Sycamore Tree theme (Sicomoro in Spanish) are filthy. They should be cleaned on a routine basis - part of the difficulty is likely that since there are no elevators, getting efficient machines to use to clean the carpets would be hard. The other irritant is that the swimming pool is not kept clean. During my stay, the pool filter never seemed to be on and the water became less and less clear. In the room, the first room we had the shower head was cracked. Somebody should have seen that and replaced it right away. Maybe they can't have threaded shower head because guests might steal them? Some of the pillows were flat and have no cushion. The towels, as mentioned in other reviews are old and worn. The sheer curtains in the room were not clean - there doesn't seem to be a schedule for cleaning them or they wouldn't be this dirty. The rooms don't have individual safes although the use of the lobby safes is easy and free, just not as convenient. The cleaning staff don't seem to have or use checklists to make sure that there are appropriate numbers of glasses, towels and so on in the rooms. We had to ask for additional towels and glasses. They are replacing the floor model air conditioners/heaters in the rooms, which are noisy, with mini-split AC which are much quieter. The hotel food was decent. The breakfast buffet was extensive and was properly prepared but the food lacked zest -hard to do in a buffet. The bar was nice, big tvs and decent pours, fair prices. As an aside, they don't serve Sotol, the Chihuahua agave distilled liquor. I do understand that most people, including people from the City of Chihuahua drink tequila, but I think it would be good marketing to tout Sotol as it is the agave distillate made in Chihuahua and maybe they could get help from the Sotol distillers to help market their products. The staff were very nice, polite, friendly, accommodating, but they lack training and at times the restaurant seemed understaffed. My impression is that in addition to families and business travelers, they do a lot of tour groups so their perception of their market is influenced by that.

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