The Westin Kuala Lumpur

“Highly recommended”

Employees at the Westin exceeded our expectations in their responsivenes And politeness. The Concierge, Rajan, provided outstanding guidance and recommendations for sightseeing along with a descriptive history of the country, as well as bus transportation to Singapore. Very informative. The lounge … more

Employees at the Westin exceeded our expectations in their responsivenes And politeness. The Concierge, Rajan, provided outstanding guidance and recommendations for sightseeing along with a descriptive history of the country, as well as bus transportation to Singapore. Very informative. The lounge food for both breakfast and dinner was excellent.

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“Short stay in KL”

De lounge is perfect and the food and drinks also Karen was a perfect manager . He knows what the guests like . And the 3 hours free drinks is a big plus . So overal the Westin hotel kuala lumper is still al top hotel in Maleisië. I will come back again

“Awesome experience thanks to the staff.”

Once you pass the lobby door, you feel welcome. The room we had on 27th floor is very cozy. Special thanks to Mr Vasu and Mr Aswab for their kindness and smile. Both were very helpful during our stay and always displayed a smile even though they have been working for long hours. Keep up with the wo… more

Once you pass the lobby door, you feel welcome. The room we had on 27th floor is very cozy. Special thanks to Mr Vasu and Mr Aswab for their kindness and smile. Both were very helpful during our stay and always displayed a smile even though they have been working for long hours. Keep up with the wonderful job, thumbs up.

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“Less than satisfactory experience at the Club lounge”

Our first time staying at The Westin KL in a Twin Room with Club lounge access for 2 nights. Checking in and out at the Club lounge was a breeze. The room was of good size and the bathroom was spacious. Bed was comfortable and there was a pillow menu to choose our preferred pillows too. Daily house… more

Our first time staying at The Westin KL in a Twin Room with Club lounge access for 2 nights. Checking in and out at the Club lounge was a breeze. The room was of good size and the bathroom was spacious. Bed was comfortable and there was a pillow menu to choose our preferred pillows too. Daily housekeeping and evening turndown service were carried out to our satisfaction. Breakfast at The Living Room had a wide spread of varieties. I was pleased to find some variations on our two mornings of breakfast there. The only gripe was that the used plates weren’t cleared fast enough, often we had to stack up quite a few plates before it caught the eyes of the staffs to clear them away. While there were a couple of staffs who were more alert and diligent in clearing away the used plates, more often we encountered staffs holding onto empty tray, walking up and down between tables with their eyes looking straight therefore “did not” see the used plates on the tables. The Club lounge was bright and spacious with a good view of Pavilion mall across the heavy traffic road. The midday snacks were just simple quick bites like butter cake, sandwiches, scones, cookies and mooncakes. Food served during evening happy hour was adequate though nothing too special that would leave a deep impression of. I personally felt that the desserts were more palatable than the hot dishes. Having stayed at different 5-stars hotels with club lounge access, I regret to say that the service rendered by The Westin KL Club lounge was subpar. The first disappointment was the drinks list offered by The Westin Club was far too limited. There was only one type of beer available, that is Tiger beer. Though I thank the support for our Singapore beer, I would also wish to see more other choices like Carlsberg, Heineken or even Asahi beer. There were only 3 types of cocktails available and I tried one of them, Screwdriver, which was nothing special. There was no mocktail available at all. When I asked a staff if he could make a mocktail for me and I got a big NO straight on my face, without even trying. This was also my second disappointment, the staffs at the lounge weren’t guest-oriented. While it is easy to give no as an answer and solve any trouble that may come along, I feel that making an effort to find a yes for the guests would go a much longer way. I had previously made the same request at another 5-star hotel’s club lounge, instead of telling me no they couldn’t do it, the friendly staff told me he would try to make a mocktail for me with whatever ingredients that were available. Same request but 2 different approaches. Both experiences gave me a lasting impression, while one was of fond memory and The Westin KL pales in comparison. The third disappointment was that there wasn’t interaction between the guests and the club staffs. The staffs were attentive though, only limited to taking drinks order, delivering drinks and clearing used plates and glasses. The staffs made no effort in making small talks with us. Needless to say, they didn’t recognise and greet us by our last name like what we would always experience in other properties. I did notice that some staffs interacted with same guests every time, to the extent they knew the drink preferences of those few guests. So my guess was that those few people should be long stay guests hence the staffs were very familiar with. Though we were not long stay guests, I still hope that same attention would be given. We noticed that there was a glass door behind the bar and there were lifts out there, some guests accessed the Club lounge through that glass door. When asked a staff at the bar where did those lifts lead to, he answered with “don’t know”. Was pretty surprised that being a Club lounge staff and yet he didn’t know everything about the lounge. Didn’t he once wonder like us why were there people coming in and out of the lounge through that glass door and where did the lifts lead to? Anyway we got our answer from another female staff that the lifts lead to the apartments. Other than the less than stellar service quality at the Club lounge, I would like to feedback that the lifts are taking far too long to arrive, despite there are 4 lifts.

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