The Ritz-Carlton

“The most amazing hotel.”

We recently returned from a four night stay in the Club rooms at Ritz-Carlton, Kuala Lumpur. Words cannot describe how amazing our stay was, how we were made to feel so very special. Upon arrival, the porter, Sukuman, was immediately greeting us, door open and bags taken care of. For the next four … more

We recently returned from a four night stay in the Club rooms at Ritz-Carlton, Kuala Lumpur. Words cannot describe how amazing our stay was, how we were made to feel so very special. Upon arrival, the porter, Sukuman, was immediately greeting us, door open and bags taken care of. For the next four days his smiling face and genuine greeting made it a very special stay, thankyou Sukuman for your all your help and genuine greetings. Once inside we were greeted by Musaddiz Bin Muzafar, Assistant Club Lounge Manager, and were given such a warm and friendly greeting, again, another genuine and very professional staff member. Over the next four days he would always welcome us with a smile and enquiry how our day was going, nothing was too much trouble. We were early and the room was not ready but we were offered breakfast before we wandered the streets of KL until the room was available. The dining staff were just so friendly and attentative. I know I have missed some but Candance, Shi and May were the most friendliest ladies, such happy smiles everyday and always happy to have a quick chat. Ladies, you made our time at the Ritz so very special! Our room was so clean and well laid out and many thanks to our wonderful room attendant Kawcar, he was such a lovely young man, very efficient, and our room sparkled! If we needed any extra tea/coffee etc, he was happy to oblige. The turndown service was very much appreciated. Last, but by no means least, was the lovely Wilson Wong, Club lounge executive whose helpful suggestions of places to go was so very much appreciated. Wilson, your lovely smile just made our day, you have such a lovely personality and you made our stay perfect. The food and drink in the dining area was first class, and all the public amenities were sparkling clean. The adult only pool was nice, although we did have to speak to the attendant twice as some guests thought it was ok for their children to be in that pool, which it was not. We did not try the spa so cannot give an opinion there. To sum up, the staff at this hotel made our stay very special. We have stayed at many hotels over the years, from 2 stars up to 5 stars, but this topped every other hotel we have stayed in. We are not high rollers, just your average tourist, but this made no difference, we were not treated any different to the other guests, and that was quite noticeable and appreciated. We would not hesitate to recommend the Ritz-Carlton, and the Club rooms were absolutley first class.

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“Wonderful start and finish to our Malaysian holiday:-)”

The Ritz in KL really is a fantastic hotel. The rooms are great, comfortable, luxurious and well-equipped. The staff are fantastic. Extremely friendly and prepared to support customer requests effectively and efficiently, to make us feel even more welcome and to provide even more value. The breakfa… more

The Ritz in KL really is a fantastic hotel. The rooms are great, comfortable, luxurious and well-equipped. The staff are fantastic. Extremely friendly and prepared to support customer requests effectively and efficiently, to make us feel even more welcome and to provide even more value. The breakfast was simply first-class. The hotel location is also very central - amenities all around and easy to get to all the hot-spots KL has to offer. We've been twice and I would recommend it to anyone.

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“Great hotel, perfect location and fantastic staff”

We stayed at the Ritz Carlton KL from 8-12 September in an Executive Deluxe Twin Room (room 1210), the hotel is in a very good location tucked away from the noise but 2 minutes walk away from the Pavilion Mall and 5 minutes walk to Bukit Bintang metro station, so you are right in the middle of the … more

We stayed at the Ritz Carlton KL from 8-12 September in an Executive Deluxe Twin Room (room 1210), the hotel is in a very good location tucked away from the noise but 2 minutes walk away from the Pavilion Mall and 5 minutes walk to Bukit Bintang metro station, so you are right in the middle of the action. Room is spacious, clean and bright with a lovely bathroom. The housekeeping staff were very dedicated and kept the room spotless clean everyday. The breakfast was excellent with so much choice and the staff were attentive and friendly and warm. The staff at this hotel made the difference as they all were very welcoming, friendly, helpful with a smile on their face at all times. The only 2 negative we could think of are: 1- the smoking room is near the lifts lobby and there is an overwhelming smell of smoke everyday which made us fell nauseous as non smokers, it would help if there was another door to close this area off to prevent the smoke escaping outside the smoking room. 2- The 2 beautiful outdoor swimming pools were freezing cold (September) which made them unusable to us, at least one of them should be heated so the guests have a choice. The Spa was very nice and immaculately clean and the gym looked good too. We liked this Ritz hotel so much we have booked to go back again in 2 weeks and that’s mainly due to the great staff they have.

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