The Gardens – A St. Giles Hotel & Residences

“Elevated Garden's Residence Experience”

The Resident’s Lounge on Level 7 is undoubtedly one of the standout features of the newly renovated Residence. The spacious and inviting environment provides an excellent space for guests to check in or out, relax on cosy sofas, or enjoy a cup of tea or coffee. Personally, I’ve found this lounge to… more

The Resident’s Lounge on Level 7 is undoubtedly one of the standout features of the newly renovated Residence. The spacious and inviting environment provides an excellent space for guests to check in or out, relax on cosy sofas, or enjoy a cup of tea or coffee. Personally, I’ve found this lounge to be a delightful spot to catch up on emails or browse online shopping sites to compare prices with nearby retail outlets in Mid Valley. It truly enhances the guest experience. An important detail to note is that the lounge does not have power sockets available, aligning with its purpose as a space designed for relaxation and light conversations rather than for extensive work or device charging. During my 9-night stay, I used the lounge almost every morning and found that management has struck a good balance in its design and purpose. Guests have the option to purchase snacks and beverages such as sodas, juices, and beers between 11 am and 9 pm, with prices clearly displayed. Complimentary biscuits are available throughout the day to pair with the bottomless coffee and tea, which is a thoughtful touch. The lounge is staffed from 7 am to 11 pm, ensuring a smooth experience for most guests. However, those checking in or out outside these hours must do so at the 24/7 front desk in the Hotel wing. Bell service is available on the ground floor of the Residence side between 11 pm and 7 am to assist guests during these hours. As for the room, several new features significantly enhanced the quality of our stay. The addition of a new sofa, filtered water system, and upgraded showerhead were all welcome improvements. Another highlight is the complimentary self-service laundry available on every floor from 6 am to midnight. Each laundry area is equipped with 2 washing machines and 2 dryers, providing ample capacity to meet residents’ needs. However, guests must bring their own detergent to use these facilities, so it’s worth keeping this in mind when planning your stay. The convenience of not needing tokens further adds to the appeal of this amenity. There are, however, some areas for guests to be aware of. The TV reception is noticeably poor, with local channels and international news appearing fuzzy (see attached pictures). Bringing a streaming device loaded with your favourite apps is a good workaround, allowing you to enjoy high-definition (1080p) streams. While the upload and download speeds are decent (see attached speed test image), streaming in 4K or 8K may result in buffering. Housekeeping services have seen a significant improvement, with our 1-bedroom, 1-living-room unit being serviced most days before 11 am. This is a notable upgrade from previous experiences where housekeeping would only attend between 12 pm and 5 pm. Special mention must be made of Syafieqah, whose warm and professional service truly elevated our experience. Her attentiveness and friendly demeanour reflect positively on the Residence, and she is a credit to this establishment. In conclusion, I will return to this property again and again. The challenge ahead for management will be to ensure constant maintenance and not let the effects of the upgraded renovations slip into mediocrity and neglect. With ongoing attention to detail and guest experience, this Residence has the potential to remain a standout choice for travellers

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