Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

“Great Stay at Swiss Garden in KL”

Overall our stay was very comfortable at Swiss-Garden Hotel. The rooms were very clean, the staff was very friendly and their hospitality was great! Breakfast was good too, it also catered for good vegetarian, jain food. Great location, walking distance to various famous shopping malls and china s… more

Overall our stay was very comfortable at Swiss-Garden Hotel. The rooms were very clean, the staff was very friendly and their hospitality was great! Breakfast was good too, it also catered for good vegetarian, jain food. Great location, walking distance to various famous shopping malls and china street for variety of food.

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“Swiss hotel,please retain this guy well”

One point less,is because the room wasn't cleaned ,they just left a note saying since you had put the room on d.n.d. 4 stars are for the front office guy,taufiq/Rafiq, who was stationed on the morning of the 17th & 18th of September, 2024. Absolutely awesome customer focus and one could make out ho… more

One point less,is because the room wasn't cleaned ,they just left a note saying since you had put the room on d.n.d. 4 stars are for the front office guy,taufiq/Rafiq, who was stationed on the morning of the 17th & 18th of September, 2024. Absolutely awesome customer focus and one could make out how sincere he was in addressing anything that caught his attention

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“Fantastic staff trying their utmost but somewhat let down by current product.”

I have edited my review in light of the Swiss Garden Hotel management team’s best efforts to address my earlier remarked upon concerns. My concerns largely remain as originally expressed but I do appreciate the hotel is apparently in the throws of re-launching & upgrading in late 2024. I would v… more

I have edited my review in light of the Swiss Garden Hotel management team’s best efforts to address my earlier remarked upon concerns. My concerns largely remain as originally expressed but I do appreciate the hotel is apparently in the throws of re-launching & upgrading in late 2024. I would very much like to acknowledge the impressive responses & efforts by front of house manageress Ms. Syakila, duty manager Mr. Ryan, reception supervisor Mr. Amirul along with housekeeping attending to endeavour to rectify the room the deficiencies. Not withstanding the above prompt & kind response from Swiss Garden Hotel, I feel obligated to remark that having booked the advertised 5* Hotel with the trusted name of Singaporean owned SGI marquee brand Swiss Garden Hotel in Kuala Lumpur, the establishment struggles to live up to the billing. I was warmly welcomed at the front desk by the charming & helpful Mr Amirul who assigned me the reserved room efficiently with quality guest service & entertaining conversation. First rate gentleman. Took the lift to the 9th floor which was roasting hot & stuffy, clearly no AC in operation & entered the 9th floor corridor, also no AC working, into the room to discover it too was hot with AC off. AC only operates upon a key card being inserted. Unfortunately having AC’s off as a matter of course is an owner / operator approach to climate control throughout the hotel. Not particularly guest-centric. Went to wash my hands to discover no soap or gel at the sink & that one had to step into the walk-in shower & squeeze some shower gel from that dispenser to clean one’s hands. Went to dry my hands & couldn’t miss the shabby & frayed mid-sized bath towels due to no hand towels & no face flannels. To top matters off grey speckled mould along the bathroom cupboard sink doors which were also swamped with stagnant water. Called housekeeping who politely informed me they were sorry but the hotel was mid-contract negotiations with their amenity & toiletry supplier & that for the time being no hand soap, gel or bathroom amenities were available other than the large shower gel & shampoo dispensers inside the shower cubicle. I then noticed no coffee sachets & though there were two teabags there was no creamer & no pen on the bedside pad for making notes. I wouldn’t mind if I’d booked & paid for a 3* or 3.5* or even a non-marquee branded 4* but Swiss Garden Hotel? Sorry, rather poor to operate in this manner at the higher end of Kuala Lumpur’s competitive luxury accommodation sector. Mr. Amirul did his best to assist by finding a new room on the 13th floor & apologised for the current state of play. A slightly better room but no measure of Mr. Amirul’s great guest service skills neither the kind & thoughtful responses of Ms. Syakila or Mr. Ryan can really make up for the proprietor’s chosen modus operandi. I decided to go down to the gym to work off my frustration only to discover the exceedingly small fitness suite was actually closed & locked between 2000hrs & 0700am. Unfortunately not what the majority of full service 4* / 5* hotels offer guests. The fitness suite itself is very small & really doesn’t require staffing so should be open 24/7. Just one lat-pull down (high to low fixed cable) & one seated chest press (mid-level chest cable) both decent units by Technogym. Adequate in their own right, along with a few odd weighted dumbbells, a couple of fit-balls & some cardio equipment by Technogym. Alas, that setup doesn't really constitute the advertised quality gym. Swiss Garden Hotel owners only need to add one Dual Adjustable Pulley (DAP) with requisite attachments & that would at least afford a half decent total body resistance workout. Unfortunately again the AC was not on in the tiny gym. Breakfast was rather average with minimal fruit choice, no porridge (oats) & no poached eggs available. The saving grace for the hotel was Ms. Syakila, Mr. Ryan & Mr Amirul’s stand-out guest service & care along with their best efforts to assist & make up for the hotel’s temporary short-falls. Hoping that the hotel proprietors invest in the correct systems & the proper modus operandi & so support their management team’s & staff member’s sterling endeavours to deliver guests a five star stay.

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