Parkroyal Serviced Suites Kuala Lumpur

“Refreshing business visit to my favourite resort in KL!”

My favourite Club Mahindra Associate Resort in KL! Excellent location well connected with KL & Selangor, through MRT (Bukit Bintang) & Monorail (Raja Chulan); walking distance to KL Twin Towers, Surya KLCC mall, KL Tower. Good safety precautions in place. Smooth Check-in & Check-out; courteous & fr… more

My favourite Club Mahindra Associate Resort in KL! Excellent location well connected with KL & Selangor, through MRT (Bukit Bintang) & Monorail (Raja Chulan); walking distance to KL Twin Towers, Surya KLCC mall, KL Tower. Good safety precautions in place. Smooth Check-in & Check-out; courteous & friendly staff - Emadul the concierge always remembers & welcomes! Excellent housekeeping, spotlessly clean room & corridors. Amenities: adequate cutlery & dishes in the kitchen; microwave, refrigerator, toaster, stainless steel (SS) water kettle, smart oven with SS dishes, rice cooker, iron with ironing board, safety locker, washbasin in the kitchen area stocked with sponge, brush & liquid dish cleaner, clothes hangers, closets, table lamps, desk with chair, smart TV, free wifi, landromat & gym at level 1, 2 swimming pools.

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“KL Trip”

Nice Hotel in a great location , Nice breakfast , helpful and courteous staff........Rooms are very comfortable , Rooms are clean and well maintained ......requests for additional towels and pillows were swiftly accommodated , Highly recommended...

“Reasonable stay marred by an unfortunate experience”

Room was fine - spacious and had everything we required. Rooftop Pool Area excellent Good central location, although lots of building work in the area. Easy access to MRT and Monorail Breakfast, no better than OK. However, unfortunately a large rat was able to access the breakfast room on the day … more

Room was fine - spacious and had everything we required. Rooftop Pool Area excellent Good central location, although lots of building work in the area. Easy access to MRT and Monorail Breakfast, no better than OK. However, unfortunately a large rat was able to access the breakfast room on the day of our departure, which is completely unacceptable at this grade of hotel. Management were very apologetic, but really shouldn't be happening, so cannot grade higher than a 3

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“Nice place to stay, Great Location, good amenities, clean with a couple of rude staff.”

We stayed there for 4 nights after a seven day visit to Bali, enroute home. Hotel is located at the centre of the business district, lot of eateries, bars and shops outside. We were given a 1 bedroom apartment, which was not bad, but little small to our liking. The hall had a studio kitchen, the r… more

We stayed there for 4 nights after a seven day visit to Bali, enroute home. Hotel is located at the centre of the business district, lot of eateries, bars and shops outside. We were given a 1 bedroom apartment, which was not bad, but little small to our liking. The hall had a studio kitchen, the room was small and we had to ask for an extra bed. Small number of bowls, spoons, plates and other cutlery were provided. One can cook, but given the limited time, it was difficult. The bathroom was located in the room and had a door to the hall too. The adjacent street is vibrant at night with lots of bars, pubs and music. Restaurant is next to the lobby. The staff at the reception were rude except for a couple of them. One Mr Toby was extra rude when he disconnected my call while talking to him about extra bed. He did not answer after i called many times. I went to the reception and there he was, calmly sitting. When I confronted, he brushed me off saying 'I didnt want to talk'. Such was his attitude. His manager, Mr. Mohammed intervened and apologised. I asked for an apology from Toby who said something in his native language in a threatening tone for which Mr. Mohammed backed off and asked for apology on Toby's behalf. It is disheartening when few staff treat us badly even though we pay thousands of $ for membership and stay. I can surely say few staff were racist. Having stayed in many 5 star hotels across the world, This was really shocking. Few become racist thinking their race is superior and Indians, though richer and more knowledgeable try to stamp us down everytime. Apart from the bad behaviour of reception staff, stay was calm. Breakfast was charged and had no good options for vegetarians. Even bread contained egg. There was a huge spread with only non-veg food. Thankfully, we could order food through food delivery apps. There was a rooftop pool and the view from our window was really good.

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