Intercontinental Kuala Lumpur, An Ihg Hotel

“Suitable for Families”

We enjoyed our stay at the InterContinental KL, conveniently located near KLCC and the Twin Towers. Special thanks to bellboy Sam, the counter staff, restaurant team, and service crew for their attentiveness, especially in helping keep our fresh food frozen and looking out for our little one’s safe… more

We enjoyed our stay at the InterContinental KL, conveniently located near KLCC and the Twin Towers. Special thanks to bellboy Sam, the counter staff, restaurant team, and service crew for their attentiveness, especially in helping keep our fresh food frozen and looking out for our little one’s safety. Highly recommend this hotel to families looking for a comfortable and pleasant stay while exploring the hustle and bustle of the city.

less

“Excellent Experience”

We had the most amazing time there. The atmosphere, food and the amenities were excellent. Staff are so kind and kid friendly! From the door staff, to receptionist and the restaurant staff are all assets to the company. Thanks Nazrul and John - we thoroughly enjoyed our holiday. We will be back soo… more

We had the most amazing time there. The atmosphere, food and the amenities were excellent. Staff are so kind and kid friendly! From the door staff, to receptionist and the restaurant staff are all assets to the company. Thanks Nazrul and John - we thoroughly enjoyed our holiday. We will be back soon! Mohammed, Rehana, Ayah and Umar

less

“Good service though some updates could make it great”

The InterContinental Kuala Lumpur delivers very good service and clean, comfortable rooms, reflecting the brand’s focus on hospitality. However, compared to other InterContinental properties in the region, this hotel feels slightly below standard. While the staff’s professionalism and attentivenes… more

The InterContinental Kuala Lumpur delivers very good service and clean, comfortable rooms, reflecting the brand’s focus on hospitality. However, compared to other InterContinental properties in the region, this hotel feels slightly below standard. While the staff’s professionalism and attentiveness are commendable, the property itself shows signs of aging and could benefit from renovation to align with the more modern offerings of its counterparts in the East. Overall, it’s a reliable choice for a stay in Kuala Lumpur.

less

“A member's perspective”

As a long-time IHG Platinum Elite and Ambassador member, I am deeply disappointed with my experience at InterContinental Kuala Lumpur. Over the years, I have stayed at numerous IHG properties around the world, and this is the first time I have encountered such rigid, unhelpful, and frankly insultin… more

As a long-time IHG Platinum Elite and Ambassador member, I am deeply disappointed with my experience at InterContinental Kuala Lumpur. Over the years, I have stayed at numerous IHG properties around the world, and this is the first time I have encountered such rigid, unhelpful, and frankly insulting behavior from staff, including the reservations team and particularly the duty manager, Mr. Yong. Their lack of professionalism and respect towards a loyal member was shocking, especially in a region like Asia, where service is typically outstanding. Their dismissive attitude and unwillingness to assist were unacceptable. To make matters worse, we were misled multiple times. Finally, we were promised a renovated room. However, the room provided was far below expectations, to say the least. The so-called “renovated” room had a defective, rusty and broken shower hose, (leading to my wife cutting herself whilst trying to use it), and a leaking bathtub that flooded the bathroom. I will attach photos of the condition to support my claim. Uppn inspection we were told that the repair would take too long and we were offered another room, in the same category. Since it was a one night stopover and we were terribly tired and frustrated, we declined and gave up on using the bathtub altogether. While the hotel itself is undeniably dated, we do acknowledge the comfortable bed and the same amenities which meet IHG’s usual standards. But that is about it. The one saving grace was Mr. Aliol, from the club lounge, who provided exceptional service and went above and beyond to mitigate our negative experience. However, this was not enough to compensate for the poor treatment we received from the rest of the staff. As for the lounge itself, it was decent, but below other Intercontinental club lounges level, as far as food, beverages and service go. Given these circumstances, we are left questioning whether IHG continues to be the right choice for us. If such substandard service becomes a trend, we will seriously reconsider our loyalty to this chain and explore alternatives that prioritize guest satisfaction and respect.

less