Grand Millennium Hotel Kuala Lumpur

“The best location on Bukit Bintang”

Second time staying at the Grand Millennium, updating my review from 6 years ago. It was in the perfect location in the center of all the hustle and bustle that you wanted to experience whiles in KL. It is not too far of a walk to KLCC (undercover skywalk) and its right on the Bukit Bintang Road, W… more

Second time staying at the Grand Millennium, updating my review from 6 years ago. It was in the perfect location in the center of all the hustle and bustle that you wanted to experience whiles in KL. It is not too far of a walk to KLCC (undercover skywalk) and its right on the Bukit Bintang Road, Where you have multiple malls and restaurants all there. We checked in at 3pm and our room was available. I lost my check in bag at the airport (still at the layover location) So I handed my lost form to the concierge and was told that they will call the office for updates, which they did, which was super nice of them to help me, unfortunately the airport did not find my bag for days after I left the hotel. The room that we received was very spacious, I love the lighting that it had. By the looks of the architecture it seems like all the rooms had these corner/ triangle windows to view the outside, which was great because you can see a 180 view. The bed was comfortable and big with an office desk and coffee bar which had tea and coffee, was also provided with complimentary bottled water. The hotel provided multiple great toiletry needs. The toilet also had a bidet to use instead of the little shower head thing. The cleanliness was much improved from the last time I was here. The breakfast at the hotel was top of the line, I could not ask for more. I bought the hotel and breakfast package when I booked the room so I'm unsure of the price. But the food that was available was a crazy amount, everything was constantly fresh. They had everything you can think of, from western breakfast, Malay breakfast even lunch/ dinner, and Indian. They had multiple deserts and juices and had a great omelette bar. The staff was very attentive and friendly. The do have a kid pool, and very friendly with kids. Overall I am very satisfied with our choice with this hotel. The staff was great, the location was great, the pool was great and quite surprisingly, and the food was excellent.

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“Great Service Recovery...”

My unpleasant Check In experienced was shared with Front Office Staff Devi on the 3rd day of my stay.She repeatedly apologised and assured me that my feedback will be looked into. An hour later,Anna,The Duty Manager text and call me.She also apologised on what had happened and had made an arrangeme… more

My unpleasant Check In experienced was shared with Front Office Staff Devi on the 3rd day of my stay.She repeatedly apologised and assured me that my feedback will be looked into. An hour later,Anna,The Duty Manager text and call me.She also apologised on what had happened and had made an arrangement for me to have the connecting room (Front Facing) and even offered to have a late check out. She even said that the rooms are ready and to contact another Duty Manager Kenneth upon my return to the hotel after my dinner. At about 8pm,Kenneth had tasked a bell man to assist in the transferring of our belongings to the new room. To my suprised,two sets of fruits and two cards of apology was offered. No words could explain the service recovery I had from the dedicated staffs. Once again,my check out was warmly greeted by Fattah, Fawwas and the Exemplary Devi... Last but not least,KUDOS and My Heartful thanks to all the names that i have mentioned.

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“Gem in centre of KL”

Great location. The MTR station is a few minutes walk away so travelling to my appointments were easy and quick. Lots of restaurants nearby for me to take my guests (or they take me). Hotel staff courteous and efficient. Definitely will recommend to business associates and friends.

“Worn hotel, in need of renovation”

Great location of the hotel in the middle of the tourist area and next to the huge Pavilion shopping mall. Large variety of choice at the breakfast. Unfortunately the hotel room are in desperat need of renovation. AC was broken in my first room, before room change. Found 2 tiny bugs (smaller than… more

Great location of the hotel in the middle of the tourist area and next to the huge Pavilion shopping mall. Large variety of choice at the breakfast. Unfortunately the hotel room are in desperat need of renovation. AC was broken in my first room, before room change. Found 2 tiny bugs (smaller than an ant) on the water kettle tray one day. I would say the price/performance is not worth it, overpriced. Would most likely choose another hotel if I return to KL.

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