Shangri-La Tanjung Aru

“A Great Resort”

We have just spent a week at this resort. What a fabulous hotel! The hotel is large yet it still feel personal. It is spotless and every member of staff from front desk to the lifeguards at the pools were so very friendly and couldn1t do enough for you The hotel is quite isolated and you cannot … more

We have just spent a week at this resort. What a fabulous hotel! The hotel is large yet it still feel personal. It is spotless and every member of staff from front desk to the lifeguards at the pools were so very friendly and couldn1t do enough for you The hotel is quite isolated and you cannot walk into the main town. However you can get a Grab taxi to get into town which are very cheap and it only takes approx 10/ 15minutes where you can find some great restaurants Rooms are fabulous, large and spacious. We were lucky to be in room 9715 which had a view of the sunset from our balcony to die for! The bed was large and soo comfortable Room facilities were excellent; safe, iron, coffee machine, kettle, fridge, Balcony was a good size with amazing views Bathroom was a good size with both a walk in shower and a fantastic large bath and enough towels to arm a small army. Every evening approx 6pm, staff came to the room to ensure that we had enough clean towels, coffee etc. Excellent service Facilities in the resort are excellent. An adult only pool as well as a childs pool with slides with sunbeds and pool towels always available Spa Lounge Bar as well as a Beach Bar and Sunset bar A number of restaurants including a Chinese restaurant and buffet Hotel own jetty to get you to outlying islands( chargeable) Breakfast was excellent but very very busy!!! Our only complaint was that as fast as food was being brought out people were like locusts and taking plates full which I appreciate that the hotel cannot be responsible for guests behaviour but there were times where we had to wait and wait for food. The food itself was good with great choices when you got it! This was the same experience at the International Buffet evening and show. My husband and I got to the restaurant as it opened at 6pm but it was a shambles on the night we went. Again it was other guests being greedy taking 5/6 lobsters/ crabs and steaks at a time, really no need to do this! We paid a lot of money for very little as we could not see the show either as people were crowding round the artists. Very disappointed! There needs to be a better system to stop people being greedy. Fine if people eat the food that they take but we saw loads of food just being left which was so frustrating. There should be a limit on the number of lobsters/ steaks that people take so everyone can enjoy what is on offer I did make complaint along with a few other people who felt the same as we did but we got no feedback which was disappointing. However , overall this is an excellent place to stay and we would not hesitate to return. Just feel that the buffet breakfast and dinners need some attention so everyone can enjoy it

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“Fantastic Stay”

From check in to check out, it was a very good experience. Rooms are clean and spacious, with a great view of the picturesque sunset. Breakfast is varied and good, buffet dinner is even better! They provided foam pillows instead of the usual feather upon request and all staff from housekeeping to r… more

From check in to check out, it was a very good experience. Rooms are clean and spacious, with a great view of the picturesque sunset. Breakfast is varied and good, buffet dinner is even better! They provided foam pillows instead of the usual feather upon request and all staff from housekeeping to restaurant manager are polite and accommodating. It was a very pleasant and memorable holiday made even better by the attentive service provided by this hotel. As for rooms, both Tanjung and Kinabalu wing is similar with the only difference that Tanjung Wing is closer to the grounds and beach, thus more suitable for families with young children. Of the 2 my personal preference is the Kinabalu Wing that is located nearer to the jetty. We chose to visit Sapi Island as we preferred a more quiet destination. The speedboat transport provided was clean as with their life vests. If you need to go out to town, it is just a few ringgit away by Grab app to Imago and seafood restaurants. Most of the restaurants usually have very good black pepper beef, better that where I come from! In the rooms, you have to try out their exclusive house brand selection of fragrant teas! There is a settee thoughtfully provided to enjoy room service meals or watch the sunset in air-conditioned environment. In addition to comfortable beds, clean towels, great shower experience and complimentary fruits. What more can anyone ask for?

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“Fantastic hotel - highly recommend. Private beach is stunning.”

Absolutely fantastic hotel and a brilliant choice with small kids (ours are 2 and 4 years). Kids pool and play area is excellent and the private beach is beautiful with its sunsets and clean sand/water. Only downfall would be that there wasn't a lot of nice eateries within walking distance, so we e… more

Absolutely fantastic hotel and a brilliant choice with small kids (ours are 2 and 4 years). Kids pool and play area is excellent and the private beach is beautiful with its sunsets and clean sand/water. Only downfall would be that there wasn't a lot of nice eateries within walking distance, so we ended up mostly eating at the hotel. The staff were incredible, so friendly and they went out of their way to provide excellent service. Special shout outs to Christine at the Horizon Lounge (impeccable customer service and genuinely lovely), Jennifer at Coco Jo's and Hakri at the Horizon Lounge. Thank you for our goodbye song, we've never experienced anything quite like that and it was so special!

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“Nice staff very helpful”

The strength of this resort is the friendliness of the staff and their ability to listen. The facilities are well maintained but dated. The site is pleasant but far from exceptional. The clientele is overwhelmingly Chinese and intermediate. I have to admit that I don't understand the very high pric… more

The strength of this resort is the friendliness of the staff and their ability to listen. The facilities are well maintained but dated. The site is pleasant but far from exceptional. The clientele is overwhelmingly Chinese and intermediate. I have to admit that I don't understand the very high price of this resort and I wonder whether the fairly rare Western clientele doesn't pay a much higher price. The rain was very frequent and overall the stay was disappointing. One strong point: the calm and pleasant executive club with a very efficient service desk and problem solving, for example with your plane ticket.

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