Sunway Hotel Georgetown Penang

“Holiday”

Overall, the hotel is clean, and the car park is spacious. I'm a little disappointed in the mattress that's a little worn out where it slumps down, which I can feel the spring. The carpark Indian lady security provides an excellent service where she's provides me with clear instructions on parking … more

Overall, the hotel is clean, and the car park is spacious. I'm a little disappointed in the mattress that's a little worn out where it slumps down, which I can feel the spring. The carpark Indian lady security provides an excellent service where she's provides me with clear instructions on parking and some interesting places to visit.

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“Still good each time I return to Sunway Hotel”

I've stayed at Sunway Hotel in Penang countless times, and I'm very pleased to note that for my latest visit in September 2024, I found it still as good as before. I have to say that each time I've stayed here, I have been satisfied with the pricing, the ease of booking, the service, the standard o… more

I've stayed at Sunway Hotel in Penang countless times, and I'm very pleased to note that for my latest visit in September 2024, I found it still as good as before. I have to say that each time I've stayed here, I have been satisfied with the pricing, the ease of booking, the service, the standard of maintenance and the location. The hotel staff are friendly and welcoming, the lifts/elevators are fast and efficient such that although my room this time was on the 15th floor, I never had to wait a long time to get up and down. As for my room itself, the cleaners did a good job of keeping it clean throughout my stay. If there's a grouse I have, it's about the pillows. I found them to be too soft and flat this time, so that after a few nights, I felt some tenderness in my neck and spine. I hope the hotel management will take note of this and provide firmer pillows. Some of the latex ones are comfortable as long as they are not too hard or too high. I look forward to that when I next book into the hotel.

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“Subway Hotel Georgetown Penang”

Check in went well. The hotel was in a good location in George Town. As we walked by the restaurant to get the lift saw a sign “Happy Hour” 6am - 7pm, 5 Tiger Beers for 60RM + Tax. It was nearly 7pm and it had been a very long day travelling, I asked for them to be delivered to our room as the … more

Check in went well. The hotel was in a good location in George Town. As we walked by the restaurant to get the lift saw a sign “Happy Hour” 6am - 7pm, 5 Tiger Beers for 60RM + Tax. It was nearly 7pm and it had been a very long day travelling, I asked for them to be delivered to our room as the restaurant was closing at 7pm. Duly delivered, hubby opened one whilst I got my bank card, I was presented a bill for 70RM + Tax. I pointed out the board said 60. The young man went to clarify. He came back with the same bill & said “the manager said it went up 2 days ago, we’ve changed the board now”. I paid but only because my husband had opened a beer, if he hadn’t I would have sent them back, although 10RM isn’t a lot it’s the principle! Our initial room was ok but the aircon was so noisy, through the night it sounded like a rocket taking off. I reported it the next day, after maintenance checked it out we were given another room. We went from a Mountain view to a Sea view. The fridge in the new room didn’t work but was soon swapped over. Overall the Hotel staff were very friendly & efficient. The pool was in a nice location on Level 3, if you went earlier on in the day it was in shade, perfect on a hot day! As sated location was great, lots of Street Food nearby. A 20 minute walk to China Town shopping streets as well as the Indian quarter. Approx 30 minutes brisk walk to the Cruise Ship Terminal, ocean front and ‘Colonial’ business area of town. Not too far walking to the UNESCO Chew Family Jetty either. ‘Asia Travel Adventures’ - Although I don’t think the tour company are linked to Sunway, as they are based in the Reception area of the hotel, and as I can’t find a page to review them independently, I’m adding my review for the tour company here (because that’s how they contacted us). They sold us a tour based on the fact they used ‘tour buses’ which were comfortable, air conditioned and perfect to go sight seeing as you sat higher, being a bus. On the morning of the tour we paid, only then did we get shown outside and he waved over a little Toyota (very small squashed 7 seater vehicle) which puled into the hotel to pick us up! Four Adults was an uncomfortable squeeze compared to the sales pitch. As if that wasn’t bad enough our driver, ‘Ricky’, had no idea where we were going. After the 2 Temples he then initiated a conversation about using the Funicular or Jeep to visit Penang Hill! Turns out the line we were told by the tour company (that tourists could go straight to the front by of a fast queue) was somewhat lacking. We weren’t told it came at a hefty price. We were struggling to decide so Ricky pulled into the coffee museum that we had previously said we didn’t want to go to. Again, we said no and decided to go up Penang Hill via Jeep (4 wheel drive). At the end of the tour Ricky said he’d been asked to collect the money! We told him we’d paid that morning and left him calling his boss. Apart from receiving a load of spin from the tour company, it seems they don’t communicate with other businesses they use either. If you do use them don’t pay until you get on the tour bus you’re promised and clarify details by asking if there’s a cost for anything mentioned!

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“Great location to food area.”

I gave 4* as overall of the hotel is clean and great location to New Lane food market in the evening. However the location of hotel is not near to shopping mall which is inconvenient as we need to travel all the way Gurney plaza or Paragon to shop. Bedding is terrible, as per other review the bed… more

I gave 4* as overall of the hotel is clean and great location to New Lane food market in the evening. However the location of hotel is not near to shopping mall which is inconvenient as we need to travel all the way Gurney plaza or Paragon to shop. Bedding is terrible, as per other review the bed is worn out and i can feel the spring and times. Pillows are too soft. The cleaners did not wash the cups when they are cleaning the room. Hotel provides free shuttle to some places of interest like Armenian street, please find out more from the Concierge if you are staying Sunway hotel.

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“A Sunway Stay”

The rooms are comfortable but some parts in the shower are not in good condition. While pulling the toilet roll, the entire mechanism came out and I had to fix it again. Food for breakfast is average, the shh station is very inefficient and the dhal curry was so watery it was really tasteless.. oth… more

The rooms are comfortable but some parts in the shower are not in good condition. While pulling the toilet roll, the entire mechanism came out and I had to fix it again. Food for breakfast is average, the shh station is very inefficient and the dhal curry was so watery it was really tasteless.. other than that it's a good stay. The location is very good as it is right in the middle of town and walking distance fo eateries and malls.

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