Jen Penang By Shangri-La

“IDEAL LOCATION”

Good location with Prangin Mall just nearby and Komtar within walking distance. There's a massage in front of the hotel, just walk across. Food outlets are within walking distance, kopitiams etc. The room is spacious, very clean and the bed is very comfort. Iron and Hairdryer provided too, I love t… more

Good location with Prangin Mall just nearby and Komtar within walking distance. There's a massage in front of the hotel, just walk across. Food outlets are within walking distance, kopitiams etc. The room is spacious, very clean and the bed is very comfort. Iron and Hairdryer provided too, I love the toiletries. The cupboard doesnt seem to have shelf for putting your stuffs and a bit small but I like the open hanger high enough to hang. The breakfast is very good with varieties. The club lounge for those who book club excess is small but their pre cocktail hours from 5 to 7 pm is good with liquor, wine, beer, juice and snacks, lightmeals, fruites, etc. The staffs are friendly from reception to dinning not forgeting the luggage staff, we book 2 rooms and during check in at 4 pm, one room is not ready and during check out day, I not able to extend a little longer, wish they can at least give 1 room for a short extension since when checking in, only 1 room available at 4 pm check in

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“Didn't live up to previous expectations............”

My husband and I choose the Jen Hotel as he had stayed here in the past and it always exuded the Shangri-La ambience. Unfortunately this was not the case now. The lobby staff were good. The rooms were clean, and were what we expected. We chose the Jen as we prefer city centre locations and the i… more

My husband and I choose the Jen Hotel as he had stayed here in the past and it always exuded the Shangri-La ambience. Unfortunately this was not the case now. The lobby staff were good. The rooms were clean, and were what we expected. We chose the Jen as we prefer city centre locations and the international breakfast buffet. The location's great, but the buffet is only international if you are chinese or malaysion. I couldn't even get a plain omelette, When my husband last stayed here there was a shuttle bus to Golden Sands resort and back, which has changed so that it is no longer available for Jen customers! Really disappointed. We are transferring to the Jen Orchard gateway, Singapore on Friday and fingers crossed we have a better experience. Definitely not the same quality as previous visits.

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“Tired hotel like a market place”

Basic hotel...lacks ambience..sadly more like a market place, especially during buffet breakfast. A clear up trolley with dirty used crockery etc was by the dining tables and in full view. Don't think that was a good idea as you can see the plates piling up etc. The room is basic..nothing to brag..… more

Basic hotel...lacks ambience..sadly more like a market place, especially during buffet breakfast. A clear up trolley with dirty used crockery etc was by the dining tables and in full view. Don't think that was a good idea as you can see the plates piling up etc. The room is basic..nothing to brag..stood it's time when we last stayed. The umbrella loan was a hassle..sign a receipt and produce it when returning! That was a bizarre request as most 4 /5 star hotels we stayed never had this time consuming unnecessary request. Imagine hanging on to a piece of paper and having to fumble in ones handbag looking for it . Definitely a no no!! Perhaps a face-lift will do it good . Won't be returning.

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“Okay room, unfriendly abrupt supervisors/ staff at main breakfast,not vfm”

The hotel is very central to everything,shops, restaurants,cafes and the bus station. Check in was quick in the club lounge although we didn't receive any information about the area whatsoever. The room was not as big as it looked on the photos but did have a panoramic view. Not alot of storage sp… more

The hotel is very central to everything,shops, restaurants,cafes and the bus station. Check in was quick in the club lounge although we didn't receive any information about the area whatsoever. The room was not as big as it looked on the photos but did have a panoramic view. Not alot of storage space for international travellers,so suitcases piled high! House keeping was slow to make up the room,one day @4.30 the room still wasn't made up,no dry towels to shower..! Disappointing standard of cleaning,room not vacuumed. Breakfast downstairs was noisy ( mainly the staff shouting) and not very friendly. Getting a tea pot became an issue and one supervisor eventually found one and remembered each day, others were surly and mocking. We could have had breakfast in the club lounge and looking back it could have been better, although we were informed much less choice. The downstairs breakfast buffet stations are somewhat cramped and cluttered, although they had an egg station they couldn't/ wouldn't poach eggs! For a hotel of this grade it was disappointing, they catered for the locals. The pool is of a reasonable size but has a floating divide which was annoying when wanting to swim laps. It was unnecessary because there was a kids pool and they are indulging some at the expense of others! Plenty of loungers,no f&b service offered,so take your own as others did. We visited the club lounge for cocktails which was great although at times was very busy with too many guests,it had clearly been oversold. One evening @5pm we were asked to wait,its only open for a couple of hours because they said "its full",well we'll stand around with our drinks and enjoy the views, some guests had clearly sat there for hours,it wasn't well managed. We didn't eat dinner in the hotel we went to the different areas of town to try different foods.we didn't receive any information from hotel staff of in-house dinners. The brand is good but this particular hotel is fairly basic,some staff are borderline rude. This standard wouldn't be accepted in KL.

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