Cititel Penang

“Highly recommended”

I Had been busy and finally gotten to do it today. Booked via Agoda for 2 rooms. Thereafter contacted Hotel to switch to connecting rooms. A further top up of RM120 for 4 nights from 16 to 20 June 2024. Breathtaking view of city and partial sea view from our rooms!! Check in was smooth and frien… more

I Had been busy and finally gotten to do it today. Booked via Agoda for 2 rooms. Thereafter contacted Hotel to switch to connecting rooms. A further top up of RM120 for 4 nights from 16 to 20 June 2024. Breathtaking view of city and partial sea view from our rooms!! Check in was smooth and friendly service started from concierge Zabidi. He was such an amazing warmth guy!! Leading us to the foc drinks and recommending us the nutmeg drink. Totally refreshing. Throughout our stay, he never fail to give us his sincere smile. The last time we came Penang was more than 10 years ago and thus, he suggested and recommended us where to eat, what to do around Georgetown. He even taught us how to take the free CAT bus and getting around Georgetown. It's convenient as the CAT bus was just 200m away from hotel. Next, breakfast had a wide spread and i loved the DIY coffee machine. Often crowded but seats were readily available. Certain area in breakfast area was quite cold and I causally mentioned to Evelyn after breakfast. She remembered the next day when she saw us and directed us to another area which was not too cold. Such professionalism and services from her definitely need to be highlighted. Thank you Evelyn . We used the Indoor swimming pool, it's small but we still enjoyed ourselves in the pool. Rain or scotching sun, play on!! Water dispenser was just outside our room. It's fantastic and eco friendly. On our last night, the hotel sent someone to our room and gave us complimentary cakes. What a sweet gesture. Aside from this, a big thank you to the reception counter like Ruby, Suzanne, Bani. Not forgetting housekeeping who also did a fantastic job. Overall, highly recommended to those planning a holiday in Georgetown, Penang. Thank you for the warm hospitality given to us during our stay. Everything was more than perfect! Yours truly The Siew Family Room 1508 and 1509

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“5 stars Service all the way .”

Centrally located ..easy to move around Georgetown. Stayed here for 3 nights x 2 rooms. ...had a fabulous time here....the staff esp the front office, housekeeping & concierge staff ..accommodating ...superb service! Shout out to Bani in front office .....very helpful n always with a cheery smil… more

Centrally located ..easy to move around Georgetown. Stayed here for 3 nights x 2 rooms. ...had a fabulous time here....the staff esp the front office, housekeeping & concierge staff ..accommodating ...superb service! Shout out to Bani in front office .....very helpful n always with a cheery smile. Room wise... Good n all in working order n clean.

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“Wonderful and amazing experience”

Is a very amazing memory of the wonderful and friendliness of the staffs from the Main Street cafe! Wonderful and superb performance especially their prompt attention and great services I have experienced especially from the supervisor name Evelyn,as well as the associate team names: Irfan,Balqis,… more

Is a very amazing memory of the wonderful and friendliness of the staffs from the Main Street cafe! Wonderful and superb performance especially their prompt attention and great services I have experienced especially from the supervisor name Evelyn,as well as the associate team names: Irfan,Balqis,Haziq,Saiful,Jafni,Mimi and Alya! Great performance,keep it up! Besides,the buffet lunch at this cafe is delicious as well as very fresh and with affordable and cheap ! Will definitely come back each week whenever in town! Must try it out whenever you are here in Penang

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“A great place to stay”

Used mainly by Asean tour groups I had a Superior King, bed and breakfast for an average of MYR 270 per night. I stayed 4 nights. My room faced the harbour. It was enjoyable to watch the ships go by when the weather was not too overcast. The room itself was very satisfactory. There were 2 compli… more

Used mainly by Asean tour groups I had a Superior King, bed and breakfast for an average of MYR 270 per night. I stayed 4 nights. My room faced the harbour. It was enjoyable to watch the ships go by when the weather was not too overcast. The room itself was very satisfactory. There were 2 complimentary bottles of water, tea and coffee, a kettle and small fridge. You were encouraged to fill the 2 glass bottles with water from the dispenser outside the rooms, but both dispensers did not work. The bathroom was rather dated. It could do with a shower curtain, toilet roll holder, some shelves and a few more hooks. The swimming pool is on the 3rd floor, with the gym and Executive Centre. It had a inbuilt jacuzzi. The location is outstanding, close to many dining choices. Turn left outside the hotel, it is about 150m to the E&O, and the beach front. Turn right and you head towards Campbell St shops, Chow Rasta markets and the famous chendol place, that is you are not already distracted by the many eating stalls. Many of the Michelin awarded places are less than 15 mins walk and the Clear Line Nasi Kandar is 5 mins away. The staff are just splendid, from the doormen, reception and dining staff. All were very friendly, professional and eager to assist. Evelyn and Irfan, the F&B staff at Main Street Cafe was really customer oriented and made us very comfortable. The breakfast had a variety of Asian and Western choices. As a Muslim country there was no bacon but there were turkey slices, chicken sausage, baked beans and an egg station. Their Asian selection was great. The nasi lemak, noodles soup, roti canai and a variety of curries. The Malay fried chicken was particularly good. There were the usual breads, pastries, cereals, fruits, yoghurt, egg station and a nice selection of cheeses. I would not recommend the juices. Despite the bathroom shortcomings, I give it 4 stars for the service and location.

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